TekStaff's Client has a current vacancy for a "Research Analyst"
Job Description
Key Accountabilities:
- Supports the Client Experience Management Office in developing data-driven strategies to enhance client experience.
- Aggregate data from across Canadian Banking working with Canadian Analytics and Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics
- Partner with cross functional partners to define business needs, shape the appropriate research approach, and provide insights that inform decision-making
- Collaborate with Global Brand and Customer Insights to design end-to-end research projects
- Supports change management initiatives as new operational processes and strategies are introduced
- Supports the development of monthly CX reports for Canadian Banking leadership, including bespoke analysis on client behaviours and pain points.
- Investigates discrepancies, reconciles source data, and monitors reporting suite to ensure reasonability
- Monitor and leverage market and competitor analysis to inform strategic decisions and maintain a competitive edge.
- Collaborate with cross-functional teams to align analytics strategies with business objectives and facilitate data-driven insights.
- Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value.
- Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank.
Must have skills:
- 8+ years of relevant experience Market research, or insights roles
- Passion for client-first thinking and client centric design
- Self-starter with strong quantitative judgment and analytical skills
- High level of proficiency managing large data sets
- Advanced Excel (Pivot Tables, Nested Formulas, Charting) and PowerPoint
- Experience with statistical analysis tools (i.e. SPSS, Q)
- Proven ability to interpret data, spot patterns, anomalies, and opportunities
- Previous experience presenting to senior executives and creating supporting materials
Nice to have:
- Able to manage multiple stakeholders and form cross-functional partnerships
- Able to manage multiple time-sensitive projects simultaneously
TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.
