English section of this bilingual listing.
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.
Exceed customer expectations,monitorservice trends, and develop standards and processes to elevate the overall serviceexperience
Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback andmentoring
Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in serviceoperations
Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin whereapplicable
Embrace change, excel in high-pressure situations,exhibitstrongprioritizationand time management skills, and combine analytical thinking with hands-on problem-solving and a customer-servicemindset
Act in the best interest of Tesla, advocate for customers and team success, anddemonstratea passion for Tesla's mission, people, andcustomers
Baccalauréat ou expérience professionnelle équivalente
Prior leadership experience in a service-focused industry; automotive expertise is not required
Experience leading teams and managing a diverse group of roles and responsibilities
Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Experience running complex processes using Lean or other techniques
Must have a valid driver’s license in country of employment
Bilingual, French and English (French as mother tongue or equivalent proficiency). Use of English is required for communications with internal and external partners, understanding and analysis of documents, and use of multiple platforms, interfaces and software
The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Company-paid Health, Dental, Vision, Life, and Disability insurances
RRSP with employer match, Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program
Parental Success Programs
Sick and Vacation time, and Paid Holidays
Tesla Babies program
Tesla products, fitness discounts, and perks program
Expected Compensation
Mgr Service - $96,000 - $144,000/annual salary
+ cash and stock awards + benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
, Tesla
Read the full bilingual original
What To Expect
Chez Tesla, nos responsables de service sont les leaders de première ligne de nos opérations de service. Ils agissent en tant qu'ambassadeurs de la marque, offrant une expérience exceptionnelle aux clients, gérant les opérations quotidiennes et développant de manière proactive les membres de l'équipe pour qu'ils atteignent leur plein potentiel. Nous embauchons des dirigeants qui souhaitent diriger une entreprise de services et faire partie de notre mission visant à accélérer la transition mondiale vers l’énergie durable
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.
What You'll Do
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What You'll Bring
Baccalauréat ou expérience professionnelle équivalente Expérience préalable en leadership dans un secteur axé sur les services; une expertise automobile n’est pas requise Expérience de la direction d'équipes et de la gestion d'un groupe diversifié de rôles et de responsabilités Expérience solide et éprouvée dans la direction d'équipes de terrain, de réparation technique ou de fabrication dans un environnement en évolution rapide et axé sur la technologie avec de fortes responsabilités face aux clientsExpérience dans l'exécution de processus complexes en utilisant Lean ou d'autres techniques Doit avoir un permis de conduire valide dans le pays d'emploi Bilingue, français et anglais (français comme langue maternelle ou compétence équivalent). L'usage de l'anglais est requis pour des communications entre partenaires internes et externes, la compréhension et l'analyse de documents ainsi que l'utilisation de plusieurs plateformes, interfaces et logiciels informatique Le candidat retenu pour le poste devra soutenir des projets dans toutes les provinces canadiennes et communiquer quotidiennement principalement en anglais avec le personnel et les clients hors du Québec Bachelor’s Degree or equivalent professional experience Prior leadership experience in a service-focused industry; automotive expertise is not required Experience leading teams and managing a diverse group of roles and responsibilities Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities Experience running complex processes using Lean or other techniques Must have a valid driver’s license in country of employment Bilingual, French and English (French as mother tongue or equivalent proficiency). Use of English is required for communications with internal and external partners, understanding and analysis of documents, and use of multiple platforms, interfaces and software The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Assurances dentaire, vision, vie, santé et invalidé payé par la compagnie REER avec contribution de l'employeur, plans d'achat d'actions pour les employés et autres avantages financiers Programme d'aide aux employés Programmes de réussite parentale Congés maladie et vacances (horaires flexibles pour les postes salariés) et jours fériés payés Programme Tesla Babies Produits Tesla, réductions sur les abonnements à des salles de sport et programme d'avantages sociaux Company-paid Health, Dental, Vision, Life, and Disability insurances RRSP with employer match, Employee Stock Purchase Plans, and other financial benefits Employee Assistance Program Parental Success Programs Sick and Vacation time, and Paid Holidays Tesla Babies program Tesla products, fitness discounts, and perks program
Expected Compensation
Mgr Service - $96,000 - $144,000/annual salary
+ cash and stock awards + benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
, Tesla