Work for one of Canada’s most unique destinations and check off a bucket list job. Tyax Lodge & Heliskiing is a full service wilderness lodge. We guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.
As a Server/Bartender at Tyax Lodge & Heliskiing you will be an ambassador for the company. You will provide warm, personalized service and have an extensive knowledge of our food and beverage program. You have a passion for delivering outstanding service and excellence within the industry. You will work in a team environment and provide world class dining experiences during guest meal service.
POSITION HIGHLIGHTS:
- Focused memorization of menus, wine lists, wine pairings and key guest notes
- Explain ingredients, preparation techniques to guests
- Consistently offer seamless, professional and engaging service, checking on guest satisfaction
- Taking drink orders, delivering food and beverages to guests in a timely manner, enter items in POS system
- Keen awareness of guest allergies and dietary restrictions
- Act as a food runner for expeditors
- Ability to read instructions and run items to appropriate seat numbers.
- Handle complaints and concerns of guests and bring these to the manager’s attention when necessary
- Use proper serving techniques
- Operate espresso machine for specialty coffee beverages
- Execute side duties and checklists in between service including resetting tables, organizing storage areas, cleaning of the dining and lounge area, polishing cutlery, glassware, etc.
- Prepare beverages using proper bartending techniques by practicing responsible alcohol service
- Ensure the dining room and lounge area is clean and tidy at all times
- Responsible for bringing daily float to each shift, completing daily server cashout
- Responsible for maintaining a cheerful, courteous disposition and a neat, clean and professional image with the ability to maintain a calm demeanour in a fast paced, high intensity environment
- Complete daily, weekly and monthly cleaning duties as per requirements and training
- Operate according to health & safety procedures and quality standards established by Tyax
- Follow the regulations set forth by the B.C. Liquor Control and Licensing Branch
QUALIFICATIONS & ATTRIBUTES REQUIRED:
- Must have Serving it Right certificate or obtain one prior to commencing employment
- Required to be of legal age (19 years) to serve alcohol in British Columbia
- Must have 2-3 years’ experience in food & beverage industry with strong knowledge of the food and beverage service process
- Fine dining experience a strong asset
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.
- Trustworthy with sensitive or confidential company information.
- Excellent knowledge for highballs, cocktails, wine and other beverages
- Outstanding communication, interpersonal, organizational and customer service skills
- Exceptional attention to detail and the ability to multitask
- Must be responsible and dependable, a team player with a poised and friendly attitude
- Must be flexible in regards to scheduling and working shifts
- Experience with POS systems is an asset, additional language skills are an asset
PHYSICAL DEMANDS:
- Will be required to be on your feet for extended periods of time
- May be required to lift, bend and reach
WHAT’S IN IT FOR YOU:
- Deeply subsidized, modern shared townhouse-style accommodation. Don’t pay a premium for your cost of living
- Three meals per day served in employee cafeteria
- End-of-season bonus
- Complementary staff transfers at the start and end of season
- Employee use of spa facilities, full gym and yoga studio
- Free use of sports equipment: skates, x-country skis, snowshoes, and watercrafts during summer
- Discounts in our dining room, on branded outdoor clothing and other gift shop items
- Opportunities to go heliskiing, helicopter sightseeing, staff events
- Be part of a fun and welcoming diverse team from all over the world
- Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness
