Your Role in Supporting Our Members:
As a Lending Administration Specialist, you will play a critical role in ensuring retail lending transactions are processed accurately, efficiently, and in alignment with Vancity’s service standards. You will support funding, loan maintenance, and payout activities while proactively identifying and resolving discrepancies through system and third-party reporting. This role is ideal for a detail-oriented and analytical professional who thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is committed to delivering an exceptional member experience.
This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Team Manager, Operations and Small Business. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands
How You'll Make an Impact:
- Processing retail loan administration transactions including funding, maintenance, and payouts in alignment with service standards
- Reviewing and validating loan documentation to ensure accuracy, completeness, and compliance with policies
- Monitoring system-generated and third-party reports to identify discrepancies and inconsistencies
- Investigating and resolving discrepancies in a timely and effective manner
- Applying established guidelines and procedures to support accurate loan processing decisions
- Collaborating with internal teams to ensure seamless delivery of lending services
- Responding to inquiries and communicating effectively with stakeholders to provide information
- Escalating complex or unresolved issues to senior staff as required
What You’ll Bring to the Team:
- Post-secondary education or diploma in Business Administration or a related field
- 1–3 years of experience in loan administration, banking operations, or a related financial services role
- Solid analytical skills with the ability to review and validate documents for accuracy and completion
- Strong communication and interpersonal skills to effectively respond to inquiries and collaborate with stakeholders
- Working knowledge of financial industry practices, particularly in retail lending
- Familiarity with policies, procedures, systems, and software used in lending operations
- Problem-solving and decision-making skills with the ability to apply guidelines and escalate issues appropriately
Extra Skills That Set You Apart:
- Experience working with loan processing systems or financial platforms
- Knowledge of credit union operations or cooperative banking models
- Exposure to audit, compliance, or risk-related processes within lending
You’ll Thrive Here If You Are:
- Detail-Oriented – Consistently ensuring accuracy and completeness in lending documentation and transactions
- Analytical – Using strong critical thinking to identify discrepancies and resolve issues effectively
- Collaborative – Working well with cross-functional partners to support smooth operations
- Accountable – Taking ownership of tasks and delivering high-quality work aligned with expectations
- Service-Minded – Focused on delivering an excellent experience for members and internal stakeholders
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
The salary band for this role is CG1 Level B. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
**Posting Deadline: Please apply by Friday, September 25th, at 3:00pm. **
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
