Essential
- Experience in customer service
- Ability to handle multiple requests simultaneously
- Clear and structured communication
- Strong proficiency with computer tools
Strong Assets
- Experience as a technician (RV, automotive, electrical, or similar)
- Understanding of systems (12V, components, installations)
- Ability to quickly understand a client’s technical needs
Profil
Behavioral Profile
- Structured and organized
- Quick in analysis and decision-making
- Solution- and efficiency-oriented
- Comfortable in a dynamic environment
Key Performance Indicators (KPIs)
KPI
| |
Customer response time
| < 24h
|
Quality of qualification
| Reduction in dispatch errors
|
Customer satisfaction
| High / positive follow-up
|
Sales opportunities
| Conversion on incoming requests
|
Organization
| Zero omissions / rigorous follow-up
|
