Parts Technician Apprentice Level 1, Edmonton, AB

Parts Technician Apprentice Level 1

Employment Type: Full-Time
Compensation: $26.50 - $27.50 per hour, based on experience and qualifications

Position Summary

The Parts Tech. Apprentice Level 1 plays a key role in supporting the Parts Department while developing foundational knowledge of heavy truck and trailer parts operations. This entry-level position combines hands-on warehouse responsibilities with progressive learning opportunities across shipping and receiving, inventory management, and parts sales functions.

The successful candidate will spend the majority of their time supporting shipping and receiving activities, inventory control, and branch transfer processes while gradually cross-training on both the back and front counter. Attention to detail, strong organizational skills, and a commitment to exceptional customer service are essential for success in this role.

Key Responsibilities

Shipping, Receiving & Inventory

• Process incoming and outgoing parts shipments accurately and efficiently.
• Receive, inspect, unpack, and stock inventory.
• Prepare and stage parts orders for customer pickup and delivery.
• Coordinate and organize driver routes for completed orders.
• Process and reconcile delivery documentation and invoices.
• Perform cycle counts and physical inventory counts.
• Reconcile inventory discrepancies and maintain accurate inventory records.
• Monitor stock levels and assist with inventory replenishment.
• Process customer and vendor returns in accordance with company procedures.
• Support branch transfer activities and inventory control initiatives.

Parts Operations & Customer Service

• Prepare invoices and related documentation for parts sales.
• Assist customers by identifying, sourcing, and recommending parts solutions.
• Provide timely updates regarding parts availability and order status.
• Process customer purchases, returns, and transactions accurately.
• Follow all dealership cash, credit, and payment handling procedures.
• Maintain accurate records of sales and customer transactions.
• Participate in ongoing training and development within parts operations.
• Cross-train on back counter and front counter responsibilities as skills and experience develop.
• Support the sale of products and services related to truck repairs and maintenance.

Workplace Safety & Housekeeping

• Maintain a clean, organized, and safe work environment.
• Ensure shelves, workstations, and shipping areas remain orderly.
• Operate dealership equipment and resources safely and effectively.
• Adhere to all company policies, procedures, and safety regulations.

Required Qualifications

• Professional and customer-focused demeanor.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Proven analytical and problem-solving skills.
• Basic computer proficiency and data-entry skills.
• Ability to work effectively in a fast-paced environment.
• Commitment to delivering exceptional customer service.

Preferred Qualifications

• Previous warehouse, shipping/receiving, inventory, or parts experience.
• Interest in developing a career within the heavy truck, transportation, or automotive industry.
• Mechanical aptitude or familiarity with truck and trailer components is considered an asset.

Compensation & Benefits

• Competitive hourly wage: $26.50 - $27.50 per hour
• Ongoing training and development opportunities.
• Career advancement opportunities within Velocity Truck Centers and the broader Velocity Vehicle Group.
• Comprehensive benefits package and employee programs.
• Supportive team environment focused on learning and professional growth.

Why Join Velocity Truck Centers?

This is an excellent opportunity for an individual looking to launch a long-term career in the heavy truck and transportation industry. You'll gain hands-on experience, receive structured training, and develop the skills necessary to advance into Parts Advisor and other career growth opportunities within the organization.

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.