Parts Technician, Williams Lake, BC

About the Role

Velocity Truck Centres is seeking a customer-focused and detail-oriented Parts Technician to join our team. This role is responsible for providing exceptional service to customers and technicians by accurately identifying, sourcing, ordering, and supplying truck and trailer parts. The successful candidate will play a key role in supporting service operations, maintaining inventory accuracy, and delivering an exceptional customer experience.

Key Responsibilities

• Provide prompt, professional, and knowledgeable service to customers and technicians.
• Handle front and back counter parts requests, including walk-in, phone, and email inquiries.
• Identify, quote, source, and sell parts based on customer and technician requirements.
• Source parts through internal inventory, manufacturers, and external suppliers.
• Process incoming and outgoing parts orders, ensuring accuracy and proper documentation.
• Coordinate inter-branch transfers and urgent parts deliveries.
• Process warranty claims, core returns, and credits accurately and in a timely manner.
• Maintain inventory accuracy through cycle counts, inventory audits, and stock adjustments.
• Assist with ordering stock and special-order parts to maintain optimal inventory levels.
• Organize and maintain parts inventory, bin locations, and departmental housekeeping standards.
• Communicate order updates, delays, and alternative solutions to customers and internal stakeholders.
• Support and mentor junior team members as required.
• Adhere to all company safety policies, procedures, and dealership standards.
• Assist with other duties and special projects as assigned.

Qualifications & Experience

• Parts Technician certification, apprenticeship completion, or equivalent industry experience.
• Minimum 2 years of experience in a parts environment, preferably within a truck, trailer, equipment, dealership, or heavy-duty repair setting.
• Strong knowledge of truck, trailer, and equipment parts and components.
• Ability to read and interpret parts catalogs, schematics, and technical diagrams.
• Experience using electronic parts catalogs, inventory management systems, and dealership management software.
• Strong organizational skills with excellent attention to detail.
• Proven ability to multitask and prioritize work in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively within a team environment.
• Positive attitude with a proactive, solution-oriented approach.

What We Offer

• Competitive compensation ranging from $28.00 to $39.00 CAD per hour, based on experience.
• Comprehensive health and dental benefits.
• RRSP matching program (where applicable).
• Paid training and ongoing professional development opportunities.
• Career growth opportunities within an industry-leading organization.
• Supportive, collaborative, and team-oriented work environment.

Apply today and become part of a team that keeps the trucking industry moving.

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.