Role : Administrative Assistant – Intermediate
Location: Edmonton, AB - Onsite
Work Location: 10405 Jasper Avenue, Edmonton
Contract: 6 months + possible 6-month extension
Hours: 36.25 hours/week | Monday–Friday, 8:00 AM–4:00 PM Alberta Time
We are looking for an experienced Administrative Assistant / Appeals Assistant to support the Appeals Commission in Edmonton.
Key Responsibilities
- Provide administrative and operational support to Appeals Officers, Hearing Chairs, Vice Chairs, and Commissioners.
- Coordinate pre-hearing administration and hearing-day activities.
- Prepare correspondence and create document indexes for appeal document packages.
- Coordinate teleconference/video conference information and assist parties with hearing participation.
- Attend and record hearings while troubleshooting process or technical issues.
- Respond to inquiries and provide support during sensitive or challenging situations.
- Maintain accurate appeal statuses and timelines in ACES.
- Format, proofread, and prepare hearing decisions for publication and distribution.
- Ensure documents follow approved style guides and decision-format protocols.
- Support accurate records, documentation, and reporting.
Mandatory Qualifications
- 2+ years of relevant administrative experience.
- 2+ years using Microsoft Office Suite.
- 2+ years working in a fast-paced environment, independently and within a team.
- 2+ years in a role similar to Administrative/Appeals Assistant.
- 2+ years working with clients/stakeholders to gather, document, and analyze requirements.
- High School Diploma/GED.
- Strong written and verbal communication skills.
- Excellent organizational and prioritization skills.
- Strong attention to detail.
- Post-secondary education in Office Administration.
- Experience with Information Governance / Records Management.
- Knowledge of information management, privacy, and security requirements, including ATIA/POPA.
- Experience working with Government of Alberta, 1GX, or a comparable Canadian public-sector ERP environment.
- Experience with workers' compensation/WCB systems.
