Role: Administrative Assistant – Intermediate
Location: Calgary, AB - Onsite
Work Location: 23rd Floor, AMEC Place, Calgary
Contract: 6 months + possible 6-month extension
Schedule: Full-time, Monday–Friday | 8:00 AM–2:00 PM Alberta Time
We are seeking an experienced Administrative Assistant / Appeals Assistant to support the Appeals Commission in Calgary.
Key Responsibilities
- Provide accurate administrative support to Appeals Officers, Hearing Chairs, Vice Chairs, and Commissioners.
- Handle pre-hearing administration and provide front-line support during appeal hearings.
- Prepare and distribute correspondence to participating parties.
- Create document indexes for Appeal Document Packages (ADPs).
- Coordinate teleconference/video conference arrangements and provide participation instructions.
- Attend and record hearings while troubleshooting process or technical issues.
- Respond to party inquiries and provide support during distress, emergency, or crisis situations.
- Maintain accurate appeal statuses and timelines in ACES.
- Format, proofread, and audit Hearing Chair decisions.
- Provide editing and plain-language feedback where required.
- Ensure final decisions comply with approved style and formatting protocols.
- Prepare final decision documents for publication on CanLII.
Mandatory Qualifications
- 2+ years of relevant administrative experience.
- 2+ years using Microsoft Office Suite.
- 2+ years working in a fast-paced environment and independently troubleshooting problems.
- 2+ years in a similar administrative/appeals role.
- 2+ years working with clients/stakeholders to identify, gather, document, and analyze requirements.
- High School Diploma/GED.
- Strong written and verbal communication skills.
- Excellent organizational and prioritization skills.
- Strong attention to detail.
- Post-secondary education in Office Administration.
- Experience with Information Governance, Records Management, or Information Management.
- Experience with privacy/security concepts related to ATIA and POPA.
- Experience working with the Government of Alberta, 1GX, or a comparable Canadian public-sector ERP environment.
- Experience working with workers' compensation/WCB systems.
