WHY THIS ROLE MATTERS:
The Senior Marine Claims Adjuster is accountable for claims, including handling claims for Yacht and Commercial Marine customers from intake and triage, through to adjustment and settlement, ensuring that the customer is kept informed throughout the process.
This includes setting up and managing the claim file, reporting the claim to the appropriate underwriter and insurance company, coordinating with surveyors, adjusters and trades throughout the process, and assessing and adjusting and settling the claim within authority limits.
RELATIONSHIPS:
Reports directly to the Chief Operations Officer (COO). The Senior Claims Adjuster or Claims Examiner works closely with Sales teams, Underwriting, Accounting and external parties including underwriters, insurance companies, trades and surveyors.
WHAT YOU’LL BE RESPONSIBLE FOR:
The Senior Claims Adjuster or Claims Examiner is accountable for leading the investigation, assessment and settlement of claims for yacht and commercial marine insurance customers, including:
- To act as the first point of contact on behalf of Victory for customers to initiate a claim, by responding to claim that are reported from external brokers; including, answering customer emails, phone calls or in person visits in a courteous and professional manner.
- To manage claims processing and documentation for both the Yacht Department and Commercial Marine Department.
- Setting up the claim file and updating the file throughout the claim process.
- Ensuring claims are properly reported to underwriters where there is no inhouse authority or where there are coverage issues.
- Track the progress of the claim and ensure all clients are informed of the claim status.
- Where appropriate, coordinate with surveyors, adjusters, and trades throughout the claims process.
- Adjust claims within the Claims Authority granted by underwriters.
- Consistently update Claims Bordereaux to ensure reserve limits, amounts paid and file status (open/closed) are as accurate as possible.
- Maintain and submit Claims Bordereaux to underwriters monthly.
- Ensure all Claims are entered into Epic. Update the system throughout the claims process.
- To assist clients as required to ensure the best possible claims experience in our office.
- Preparing Claims updates or reports for the Sr. Account Executives and Management as requested.
- Supporting the implementation of new business directives or initiatives.
- Acting as a representative at various industry functions.
WHAT YOU BRING TO THE ROLE:
- Committed to customer service through building fostering and maintaining strong, trusted relationships.
- Flexibility and adaptability to be able to effectively meet the needs of diverse groups.
- Demonstrated ability to communicate, present and influence credibly and effectively inside and outside the organization.
- Ability to prepare written material including letters and making file notes.
- Numerical ability to calculate claims settlement, etc. using Excel.
- Demonstrated ability to follow standard processes and procedures.
- Critical thinking skills to assess options, approaches, and conclusions.
- Good interpersonal skills and collaborative approach to be able to work towards common goals.
- Demonstrated ability to follow standard processes and procedures.
- Ability to organize and prioritize work to meet assigned tasks on time and with high accuracy.
- Demonstrated ability to work independently.
- Ability to work with team members effectively and support others in developing their capabilities through training and mentoring.
- Chartered Insurance Professional (CIP) in good standing with the Insurance Council is preferred.
- 5+ years of claims adjusting experience, including setting reserves, investigation, and settlement.
- Several years of experience working in marine insurance is required.
- Committed to continuous education through reading, workshops, seminars, and conferences.
- Proficient in MS Office (Excel, Word), Outlook, and familiarity with an agency management system.
Achievement of assigned annual business plan objectives including:
- Customer satisfaction.
- Knowledge acquisition, applied to problem-solving and decision-making.
- Following processes and procedures.
- Efficiency and effectiveness targets.
- Processing and administrative accuracy.
- Effective collaboration with colleagues.
- Effective mentoring and training of colleagues.
WHAT WE OFFER:
- Health and Dental Benefits
- RRSP Match Program
- Bonus
- Hybrid Work Environment
- Paid Vacation Time
- Sick Days
- Additional PTO available
This is a net new role.
Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.
