Job Requirements
Business Analyst - Salesforce Implementations
Location: PCS CA, Toronto
Years of Experience: 10-15 Years
Job Summary: We are seeking a seasoned Business Analyst with over 10 years of experience specializing in Salesforce implementations. The ideal candidate will possess a deep understanding of Salesforce core modules, particularly in Service Cloud, Experience Cloud, and Case Management workflows. This role requires expertise in requirements gathering, process engineering, and Agile methodologies to drive successful project outcomes.
Responsibilities
- Lead discovery and grooming workshops to capture functional requirements and write user stories with acceptance criteria.
- Map current vs. future-state business processes to identify gaps and opportunities for improvement.
- Collaborate with cross-functional teams during Agile sprint planning and backlog grooming sessions.
- Define User Acceptance Testing (UAT) strategies and facilitate end-user testing to ensure solutions meet business needs.
- Create user training documentation and provide change management support to ensure smooth transitions.
- Communicate technical concepts effectively to non-technical stakeholders.
Mandatory Skills
- 10+ years of experience as a Business Analyst with a focus on Salesforce implementations.
- Strong knowledge of Salesforce core modules, including Service Cloud and Experience Cloud.
- Proven experience in requirements and process engineering.
- Expertise in Agile methodologies and UAT execution.
Preferred Skills
- Understanding of AI concepts and AI-driven automation, particularly with Agentforce.
- Experience with Generative AI applications in user journeys.
- Knowledge of integrating Salesforce solutions with broader enterprise systems in a public sector context.
Qualifications
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Work Experience
10-15Years
