The Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel with 22,000 square feet of meeting space. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure.
We pride ourselves in achieving excellent results for our owners and in providing exceptional service to our guests and clients. Those are not just claims. In 2024, Delta St. John’s was awarded the Consumer Choice Award for Best Hotel and also for Best Wedding Venue in St. John’s. In recent years, the Delta St. John’s team was awarded the Property Sales Team of the Year by Marriott Canada.
We offer an attractive salary and incentive package along with a full suite of benefits, a focus on work life balance, as well as employee travel discount program within all Marriott branded hotels, the world’s largest hotel chain.
Primary ResponsibilitiesAs a key member of our Sales & Catering team, you will play a pivotal role in driving revenue, building client relationships, and ensuring seamless event execution. Your expertise and dedication will help create memorable experiences for our guests while achieving business goals.
Sales & Business Development:
- Proactively prospect, solicit, and qualify new business opportunities to maximize hotel revenue.
- Negotiate competitive rates for food & beverage, guest rooms, meeting spaces, and hotel services.
- Meet and exceed individual and team booking goals for catering and conference services.
- Build strong industry relationships by attending networking events and staying updated on market trends.
Event Coordination & Execution:
- Oversee all aspects of group bookings, from contract negotiation to event completion, ensuring flawless execution.
- Prepare and review catering contracts, banquet event orders, and key event documents with accuracy.
- Work closely with hotel departments to deliver exceptional event experiences.
- Lead pre- and post-conference meetings with clients and department heads to ensure smooth communication and adherence to brand standards.
- Coordinate weekly Food & Beverage and Front Office team meetings to align on upcoming events.
Client Engagement & Service Excellence:
- Act as a primary point of contact for clients, ensuring hospitality, professionalism, and personalized service.
- Conduct site inspections, special events, and off-site presentations to showcase the hotel's offerings.
- Serve as a liaison between clients and hotel teams, ensuring seamless event execution and repeat business.
Operational Excellence & Team Collaboration:
- Utilize Lightspeed and CI/TY systems in compliance with brand standards.
- Collaborate on projects, share insights, and support colleagues to contribute to the team's success.
- Stay informed and continuously improve by participating in department meetings and training sessions.
- Take on additional projects or duties as assigned by the Director of Sales & Catering or General Manager.
Minimum Qualifications & Skills:
We’re looking for a passionate and results-driven professional with the following qualifications:
- Education: Bachelor’s degree in Business, Hotel Management, or a related field (preferred but not required).
- Experience: Minimum 2 years in event planning, conference services, or sales within a hospitality or food & beverage environment.
- Industry Knowledge: Previous hotel sales and catering experience is an asset.
- Communication & Interpersonal Skills: Ability to engage, build relationships, and deliver outstanding guest service.
- Results-Driven Mindset: Enthusiastic, motivated, and goal-oriented with a passion for delivering exceptional experiences.
- Digital & Tech Proficiency: Experience in digital promotions, strong computer literacy in Microsoft programs, and excellent administrative organization.
- Financial Acumen: Basic understanding of finance and budgeting to support sales and event planning.
COMPENSATION: Salary is under review and is subject to skills, abilities and qualifications.
Are you a passionate hospitality professional who thrives in sales, event planning, and client relations? At Delta St. John's Hotel and Conference Centre, we are dedicated to creating exceptional guest experiences while driving business success. If you’re looking for an exciting opportunity in a fast-paced, dynamic environment, we’d love to hear from you.
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.
If you’re looking for a rewarding career in a dynamic and welcoming environment, we’d love to hear from you! Join us and be part of something extraordinary.
At Delta St. John's Hotel & Conference Centre we are committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Diversity drives our success, and we value the unique perspectives each team member brings.
We thank all applicants for their interest in this position. Kindly be aware that only those selected for an interview will be contacted.
