Original job description
Job Summary
Reporting to the Director, Guest Services/Clinical Nutrition or designate, the Switchboard Operator is responsible for receiving and dispatching all calls to the hospital switchboard quickly and efficiently. Further, he/she is responsible for dealing with all inquiries from the public in a polite and courteous manner and giving directions as required. The Switchboard Operator complies with the Occupational Health and Safety Standards for the hospital and is proactive in promoting a safe work environment.
Duties Include
Receiving and connecting all incoming calls to appropriate departments; accessing long distance lines for patients, staff, and doctors as required; monitoring and initiating procedures on all alarms, Code Blues, Code Reds, Code Orange, Code White, Code Yellow, Green Alerts and Stat Calls; initiating and following -up on all paging, including overhead and pocket pagers; providing information and direction courteously and in a timely manner to individuals requesting same. Information regarding patients may be accessed via the patient care computer terminals located at the board. Performing miscellaneous duties, generally of a sorting or compiling nature, as assigned by the Telecommunications Supervisor or his/her designate
Qualifications
Excellent verbal communication skills - required
Demonstrated Ability To Interact Effectively With Others - Required
Mature responsible attitude - required
Available to work all shifts - required
Previous experience on a hospital switchboard telephone system - preferred
Keyboarding Skills – Required
Working in a computerized windows environment – required
Ability to work effectively within a collaborative team environment
General good health and a level of fitness appropriate to the demands of the position
Education/Training Experience
Grade XII education or equivalent – required
Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.
More about this job
Responsibilities
Receive, route, and dispatch incoming calls; connect long-distance calls and manage paging, alarms, emergency codes, and stat calls. Provide courteous information and directions to the public, access patient information through designated terminals, and complete other assigned sorting or compiling duties.
Requirements
Grade XII education or equivalent, strong verbal communication, effective interpersonal skills, keyboarding ability, and experience working in a Windows environment are required. Applicants must have a mature and responsible attitude, be available for all shifts, work effectively in a collaborative team, and meet the role's health and fitness demands; hospital switchboard experience is preferred.
Skills
- Verbal Communication
- Interpersonal Communication
- Customer Service
- Telephone Switchboard Operation
- Call Routing
- Paging
- Alarm Response
- Information Provision
- Giving Directions
- Keyboarding
- Windows Computer Skills
- Teamwork
- Organization
- Attention to Detail
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Administrative
- Security & Safety
Keywords
- Hospital
- Switchboard
- Telephone System
- Incoming Calls
- Call Routing
- Long-Distance Calls
- Paging
- Overhead Paging
- Pocket Pagers
- Alarms
- Code Blue
- Code Red
- Code Orange
- Code White
- Code Yellow
- Green Alerts
- Stat Calls
- Windows Environment
- Keyboarding
- Occupational Health And Safety
- Public Inquiries
- Patient Information
- Team Collaboration
