Reporting to the Manager, Employment Services, The Employment Services Coordinator is responsible for the delivery of employment services programs offered to eligible WINS participants to prepare them for successful employment in the warehouse or retail industry. This role works directly with participants, and coordinates with social enterprise for curriculum development and practicum placement within WINS.
Specific And Responsibilities
- Work closely with Employment Services Manager, and team as well as other WINS teams to support participant success and in meeting/exceeding program outcome and deliverables.
- Manage the delivery of WINS Employment Services Programs (Warehouse Ready and Retail Ready) including, but not limited to:
- Coordinate various aspects of the program to be delivered that will prepare clients for employment in the warehouse and retail industry.
- Coordinate closely with Social Enterprise and HR, to ensure timely pin-house workplace practicum for all the participants at the conclusion of the cohort. This includes providing training to identified store facilitators.
- Recruit and screen program participants, based on eligibility requirements and readiness to learn.
- Participant evaluation throughout the program, including identifying areas of improvement and support needed in achieving success, as well as providing coaching and support needed by the participants during in-house practicum.
- Maintain updated and complete records of participants intake, evaluations, placements, statistics, and demographic data.
- Training development, evaluation, and delivery.
- Maintain, review and update training curriculum and materials.
- Planning and organizing Graduation celebration for successful program participants.
- Working closely with MarCom in promoting WINS Employment Services programs within the community.
- Build and maintain strong partnerships with WINS partner agencies.
- Keep informed of current resources, tasks, changes in the community especially women’s and their families’ needs.
- Maintain and update financial records, purchase materials and supplies required for program delivery, as well as maintaining within the projected budget for the year.
- Maintain and ensure that all data are inputted in Salesforce in a timely manner. Provide and submit reports when required.
- Tracks and measure outcomes and results against targets/goals.
- Ensure that staff positively engage in and comply with all WINS’ health & safety practices, procedures, and policies.
- Supervise employment services employees, this includes hiring, training, performance management and reporting workplace injuries and incidents to human resources in a timely manner.
- Promote WINS transparent leadership approach through open and honest communication in dealing with employees, funders, and other stakeholders.
- Maintain [program standards and follow all protocols and procedures.
- Other duties as assigned.
Requirements
Education
- Minimum of bachelor’s degree related to adult learning, training or education.
Experience
- Minimum of 3 years of experience in similar role, or 5 years experience in employment services settings. Experience in non-for-profit social programming is considered an asset.
- Solid and positive experience with cultural diversity and inclusion in a programs’ setting.
- Experience working with marginalized and diverse populations and an understanding of issues that may impact women in crisis and/or in low-income situations.
- Working knowledge in the warehouse and or retail industry including identifying skills required to be a successful employee is preferred.
- Experience of the full training cycle (skills/ bridging to employment), including training design, training delivery, training evaluation, participant evaluation and administration.
Personal/ Professional Attributes
- Strong affinity for the WINS brand and a personal passion for and commitment to the goals and vision of the Women in Need Society, a willingness to ‘go the extra mile’.
- A true collaborator, clear communicator, and relationship builder.
- An innovative and creative thinker – with the ability to identify opportunities and to see trends and connections.
- Superb organization and planning skills with the ability to prioritize and multitask in a vibrant, fast-paced environment.
- Excellent presentation, and customer service.
- Outstanding communication skills including an aptitude for clear and positive electronic communications, creating, and delivering information/presentations, coherent and clear written communications, and kind, persuasive verbal communication.
- Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude.
- Strong leadership skills, with ability to manage and develop high performing teams combined with a welcoming and empathetic demeanor.
- Outstanding interpersonal skills: an ability to build and maintain positive, trusting relationships with employees, peers, leadership, donors, clients, customers, and other stakeholders through strong emotional intelligence and compassion.
- Proficient in Microsoft Office 365: Word, Excel, PowerPoint, and Outlook
- Able to work evening shifts and occasional weekends.
- Must have access to reliable transportation.
- Able to provide satisfactory results of a Vulnerable Sector Search background check through Calgary Police Services or RCMP
- Eligible to legally work in Canada.
