About The Company
McKesson is an impact-driven, Fortune 10 organization that plays a vital role in the healthcare industry. Renowned for delivering innovative insights, products, and services, McKesson strives to make quality healthcare more accessible and affordable worldwide. The company emphasizes a culture of growth, impact, and empowerment, fostering an environment where employees can develop their skills and contribute to meaningful change. With a commitment to the health, happiness, and well-being of its employees and the communities it serves, McKesson is dedicated to shaping the future of health for patients and providers alike. As a leader in healthcare solutions, McKesson continuously innovates to meet evolving industry needs, making a tangible difference in the lives of millions.
About The Role
McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation initiatives. In this role, you will work closely with both business and technology stakeholders to translate operational needs into clear, actionable requirements. Your responsibilities will include analyzing operational data, developing insightful reports and dashboards, and identifying trends that drive strategic decision-making. The ideal candidate will possess a strong background in business analysis, reporting, and IT service management processes, with a particular focus on leveraging emerging AI technologies to accelerate insights and improve operational efficiency. This position offers an exciting opportunity to contribute to transformative projects that enhance service performance and operational outcomes across the organization.
Qualifications
- 7+ years of experience in Business Analysis, Business Systems Analysis, IT Operations Analysis, or related fields
- Proven experience in gathering, documenting, and managing business, functional, and technical requirements
- Strong expertise in service reporting, operational metrics, KPI development, and requirements gathering
- Experience analyzing service performance, incident trends, and SLA metrics to inform business decisions
- Ability to translate complex data insights into clear, actionable recommendations
- Excellent stakeholder management, facilitation, communication, and documentation skills
- Bachelor’s degree or equivalent educational and professional experience
- Experience working with cross-functional teams in complex enterprise environments
Responsibilities
- Partner with business, operational, and technology teams to gather, document, and prioritize requirements
- Analyze service, operational, incident, and performance data to identify trends, risks, and opportunities
- Develop and maintain operational dashboards, service reports, KPI reports, SLA metrics, and governance documentation
- Translate complex business needs into functional requirements, user stories, and process flows
- Facilitate workshops, stakeholder discussions, and requirements sessions to align objectives
- Utilize AI-enabled tools to analyze large datasets, generate insights, and accelerate reporting processes
- Support incident reviews, root-cause analysis, service improvement initiatives, and operational governance activities
- Collaborate with cross-functional teams to ensure solutions comply with security, compliance, and architectural standards
Benefits
- Competitive salary aligned with industry standards and experience
- Comprehensive health, dental, and vision insurance plans
- Retirement savings plans with company matching
- Paid time off and holiday leave
- Opportunities for professional growth and development
- Inclusive and diverse work environment
- Access to innovative tools and technologies, including AI-driven analytics
Equal Opportunity
McKesson is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on our full Equal Employment Opportunity policies, please visit our Equal Employment Opportunity page.
