About The Company
CGIC is a leading Canadian financial services co-operative dedicated to fostering a sustainable and resilient society. We prioritize our people and cultivate a strong organizational culture that supports growth and development, enabling our team members to thrive. Our commitment extends beyond business, as we passionately serve our clients and communities with integrity and care. As part of our team, you will engage with like-minded professionals who share a genuine commitment to making a positive impact.
About The Role
We are seeking a skilled Business Analyst to join our Technology Business Enablement team within the Retail Sales department. This role is essential in providing portfolio support, contributing to prioritization processes, and producing strategic partner reporting to improve collaboration across business and technology teams. The Business Analyst will also be responsible for budget planning, monthly reporting, and capacity tracking. This position operates on a hybrid work model, requiring two days in the office per week.
The ideal candidate will collaborate closely with partners across both business and technology teams to ensure effective prioritization and project planning. You will conduct user sessions to gather requirements, identify and propose solutions, and escalate issues as needed. Additionally, you will develop business process models, data models, user documentation, and training materials. Application training and certification support will also be part of your responsibilities.
Qualifications
- Minimum of three years of related business experience.
- At least two years’ experience in a Business Analyst role, preferably in business management or effectiveness.
- Proven experience in requirement gathering, facilitation, and presentation.
- Strong knowledge of business systems, applications, procedures, and workflows.
- Excellent communication skills in English; proficiency in French is considered an asset.
- Ability to influence change and drive continuous improvement.
- Critical thinking skills with a proactive approach to problem-solving.
- Effective team player with a collaborative mindset.
- Willingness to undergo a background check as a condition of employment.
Responsibilities
- Collaborate with business and technology partners to prioritize projects and plan implementation efforts.
- Conduct and facilitate user sessions to document business process issues and requirements.
- Identify, analyze, and propose solutions or alternatives to meet business needs.
- Develop and maintain business process and workflow models, as well as data models.
- Create and update user documentation, training manuals, system specifications, and communications.
- Provide application training to users and support certification activities.
- Identify and recommend improvements to existing procedures, forms, and workflows.
- Support budget planning, monthly reporting, and capacity tracking within the portfolio.
- Escalate issues to facilitate timely resolution and maintain compliance with certification and audit controls.
Benefits
- Comprehensive training and development opportunities to advance your career.
- Flexible work arrangements and paid time off to support work-life balance.
- Holistic well-being programs addressing physical and mental health.
- Supportive workplace culture that values diversity and inclusion.
- Paid volunteer days to contribute to community initiatives.
- Competitive salary range from $60,574 to $100,956, determined by experience and market factors.
- Participation in incentive programs linked to individual and business performance.
- Extensive total rewards package including group retirement savings, pension plans, health and wellness benefits, dental, disability, life coverage, mental health support, and employee assistance programs.
Equal Opportunity
CGIC is an equal opportunity employer committed to creating an inclusive environment for all employees. We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected status in accordance with applicable laws.
