Overview:
Reporting to the Employment Services Coordinator, the Employment Support Worker is responsible for the delivery and facilitation of employment services programs such as but not limited to Retail Ready and Warehouse Ready Program. The role will consist of day-to-day classroom instruction, coordinating with Social Enterprise facilitators (Stores and Donation Centre), completing evaluations, and providing support to participants.
Duties and Responsibilities:
Work closely with Employment Services Coordinator and team as well as other WINS teams to support participant success and in meeting/exceeding program outcome and deliverables.
Attend WINS’ stores to conduct participant check-ins during their work experience.
Manage the employment service program they are facilitating, including participant recruitment, intake process, participant evaluation, service evaluation, ongoing improvement, and administration.
Work with the Employment Services Team to maintain participant records including intake, evaluations, placements, statistics, and demographic data.
Requirements:
Education
Minimum of a post-secondary diploma related to education, social work, training, human services, or psychology. A combination of relevant education and experience may be considered.
Experience
Minimum of 2 years of experience in a similar role in a non-for-profit/charity setting with a strong focus or understanding of adult learning (such as career bridging, employment readiness, and skills development).
Experience of the full training cycle (skills/ bridging to employment), including training design, training delivery, training evaluation, participant evaluation and administration.
Personal/ Professional Attributes
Superior communication, collaboration, and motivational skills with both participants and colleagues Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude.
Outstanding interpersonal skills: an ability to build and maintain positive, trusting relationships with employees, peers, leadership, donors, clients, customers, and other stakeholders through strong emotional intelligence and compassion.