Automotive Service Assistant (experience in PH or US automotive industry is required)
Application Deadline: 26 September 2026
Department: Operations
Employment Type: Full Time
Location: Toronto
Compensation: $5.00 - $6.00 / hour
Description
- Answer inbound phone calls from prospective and existing customers.
- Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels.
- Provide professional and friendly customer service at all times.
- Follow up with leads and customer inquiries to increase booking conversions.
- Schedule, confirm, and manage service appointments.
- Coordinate appointment availability with technicians and business operations.
- Send reminders and updates to customers regarding scheduled services.
- Manage calendar updates and appointment changes.
- Gather customer information and vehicle details.
- Provide repair estimates and quotations based on company guidelines.
- Enter customer information accurately into the company management system.
- Maintain records of estimates and follow-up opportunities.
- Utilize ShopMonkey to manage customer information, work orders, and appointments.
- Update customer records and service histories.
- Assist with administrative tasks related to daily operations.
- Maintain organized and accurate documentation.
- Monitor and respond to incoming leads from:
- Yelp
- Thumbtack
- Facebook
- Community Groups
- Website inquiries
- Phone calls
- Track lead status and follow up on pending opportunities.
- Ensure all inquiries receive timely responses.
- Identify opportunities to recommend additional maintenance and repair services.
- Educate customers on available services and promotions.
- Assist in increasing average ticket value through consultative communication.
- Support customer retention initiatives.
- Assist with posting in local Facebook community groups.
- Support local marketing initiatives.
- Help maintain an active online presence for the business.
- Coordinate basic promotional content as directed.
Hard Requirements:
- Previous experience in customer service, virtual assistance, or administrative support.
- Excellent verbal and written English communication skills.
- Strong organizational and multitasking abilities.
- Ability to manage multiple communication channels simultaneously.
- Comfortable learning and using CRM or shop management software.
- Professional phone etiquette and customer service skills.
- Previous experience as Automotive Service Advisor, Service Writer, Automotive Customer Service Representative or Automotive Virtual Assistant is required
- Understanding of automotive repair terminology and services.
- Experience creating repair estimates and service recommendations.
- Ability to confidently discuss repair needs with customers.
- Experience with upselling automotive services.
Schedule:
- 40 hours per week
- Monday to Friday
- 9AM - 6PM Pacific Standard Time Zone
Offer and Benefits:
- Weeks 1–8: $5 USD/hour
- Weeks 9 onwards: $6 USD/hour
