Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.
Job Title:
Billing Analyst
Reports to:
Manager, Billing Operations
Vacancy Status: This posting is for an existing vacancy.
POSITION SUMMARY
The Billing Analyst will be responsible for coordinating and executing accurate and timely billing of all our customers. This position is directly responsible for performing all related duties involved in billing including account setup, rate calculation, bill review, adherence to regulatory requirements, and overall optimization of business processes. This position requires a combination of administrative tasks and analytical skills to handle various aspects of billing.
KEY RESPONSIBILITIES
- Process and ensure successful onboarding of new properties to billing system to ensure prompt and accurate billing of residents and clients
- Ensure accurate and timely setup of customer accounts with the correct rates and billing information.
- Calculate rates based on established parameters and regulatory guidelines
- Work with internal departments & external clients including Tenants, Property Owners/Managers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
- Prioritize workload effectively to meet deadlines and maintain a high level of accuracy.
- Proactively identify areas for continuous improvement in billing processes.
- Investigate and resolve billing related disputes and inquiries such as OEB Inquiries, Tenant and Client escalations
- Generate reports and insights to assist in decision-making and optimizing billing procedures
- Responsible for day-to-day billing related functions such as scheduled billing, Final bill reconciliation, OESP Program Reconciliations, rates review and audit
- Perform initial data analysis as required to help resolve and or identify billing related issues
- Resolving any errors or discrepancies with customer billing, accounts, or billing reports
- Performing other duties as assigned and required.
REQUIRED EDUCATION & QUALIFICATIONS
- University Degree or Business Administration Certificate or similar.
- Experience in Utility Billing and Data Analysis.
- Knowledge in Harris NorthStar would be an asset although not required.
- Advanced knowledge and experience with Microsoft Suite (Excel, Outlook, Word, Access & PowerPoint).
OTHER COMPETENCIES
- Driving for results – highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment.
- Active learning - seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.
- Communication skills – ability to present analytical information to management and clients; ability to communicate with all levels of the organization.
- Strong computer skills – strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis.
- Interpersonal skills – can create and maintain key partnerships between internal departments and external clients at all levels.
- Planning & Structuring - knows how to establish work plans, efficiently allocates or makes use of available resources, act according to plans and establishes priorities.
DIRECT REPORTS
WORKING CONDITIONS
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.
Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
All applicants must be legally eligible to work in Canada and our company. The Company does not provide immigration sponsorship or assistance with work authorization. Proof of eligibility to work in Canada and our company will be required upon hire.
Use of Artificial Intelligence (AI): Wyse uses AI to assist in screening and assessing job applications as part of the recruitment process.
