Original job description
Job Title: Mainframe Application Support Engineer
Location: Toronto, ON (4x onsite a week)
Employment Type: Contract
Pay Rate: CAD$50/HR INC
Interview Type: Face 2 Face (Onsite Interview Only)
Job Description
We are seeking an experienced Mainframe Application Support Engineer to provide production support, incident management, and application maintenance for critical mainframe-based business applications. The ideal candidate will have strong expertise in IBM Mainframe technologies involving IBM z/OS, COBOL, JCL, DB2, VSAM and CICS, troubleshooting production issues, ensuring application stability, and driving continuous service improvements.
The role requires close collaboration with development, infrastructure, business, and operations teams to support mission-critical applications while maintaining agreed service levels.
Key Responsibilities
Production Support & Incident Management
Provide L2/L3 support for mainframe applications in production environments.
Investigate, analyze, and resolve production incidents within SLA timelines.
Perform root cause analysis (RCA) and implement preventive measures.
Support critical business events, release deployments, and production changes.
Application Maintenance
Analyze application failures and identify corrective actions.
Coordinate with development teams for defect fixes and enhancements.
Validate fixes and support deployment activities.
Ensure application availability, reliability, and performance.
Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
More about this job
Responsibilities
Provide L2/L3 production support for critical mainframe applications, investigate and resolve incidents within SLA timelines, and perform root cause analysis with preventive follow-up. Maintain application availability and performance by coordinating defect fixes, validating changes, and supporting releases and critical business events.
Requirements
The role calls for an experienced mainframe application support professional with expertise in IBM z/OS, COBOL, JCL, DB2, VSAM, and CICS. Candidates should be able to troubleshoot production issues, manage incidents, maintain application stability, and collaborate with development, infrastructure, business, and operations teams.
Skills
- IBM z/OS
- COBOL
- JCL
- DB2
- VSAM
- CICS
- Production Support
- Incident Management
- Troubleshooting
- Root Cause Analysis
- Application Maintenance
- Release Deployment
- Defect Resolution
- Service Improvement
- Performance Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Mainframe
- IBM z/OS
- COBOL
- JCL
- DB2
- VSAM
- CICS
- Production Support
- L2 Support
- L3 Support
- Incident Management
- SLA
- Root Cause Analysis
- Application Maintenance
- Troubleshooting
- Preventive Measures
- Release Deployment
- Production Changes
- Defect Fixes
- Enhancements
- Application Availability
- Application Reliability
- Performance
- Service Improvement
- Critical Business Applications
- IT Services
- IT Consulting
