Original job description
Job Title: Production Support Engineer
Location: Toronto, ON (4x onsite a week)
Employment Type: Contract
Pay Rate: CAD$55/HR INC
Interview Type: Face 2 Face (Onsite Interview Only)
Role Overview
Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.
Key Responsibilities
Provide L2/L3 production support for front office users across global platforms
Manage incident, problem, and change (ITIL) processes
Coordinate releases, bug fixes, and enhancements with internal teams and vendors
Improve system reliability through monitoring and automation (DevOps/CI-CD)
Perform capacity planning and disaster recovery coordination
Maintain documentation, runbooks, and knowledge sharing
Partner with business, technology, and compliance teams
Participate in on-call / weekend release rotation
Experience Required
7 to 12 years of experience in Application/Production Support
Prior experience in Capital Markets / Investment Banking platforms strongly preferred
Key Skills (Focused)
Primary Skills (Must Have)
Production Support (L2/L3) in enterprise applications
Scripting / Automation: Python (or similar)
Systems & Databases: Linux/Windows + SQL
ITIL Processes: Incident, Problem, Change Management
Monitoring & Stability mindset (proactive support, root cause analysis)
Secondary Skills (Good to Have)
Monitoring Tools: Geneos, AppDynamics, Dynatrace
Scheduling Tools: Control-M / Autosys
DevOps / CI-CD: Jenkins, GitHub, Ansible
Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
Knowledge of Salesforce / Capital Markets platforms
Profile Summary
Strong analytical, communication, and stakeholder management skills
Ability to operate in a fast-paced, high-pressure trading environment
Proactive, detail-oriented, and automation-focused mindset
Education
Bachelor s degree in Computer Science or equivalent
Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
More about this job
Responsibilities
Provide L2/L3 production support for front-office applications, managing incidents, problems, changes, releases, and coordination with internal teams and vendors. Improve platform reliability through monitoring, automation, capacity planning, disaster recovery coordination, documentation, and collaboration with business, technology, and compliance teams.
Requirements
Requires 7–12 years of application or production support experience, with capital markets or investment banking platform experience strongly preferred. Candidates should have production support, scripting and automation, Linux or Windows, SQL, ITIL process, monitoring, and root cause analysis skills, along with strong communication and stakeholder management abilities.
Skills
- Production Support (L2/L3)
- Python
- Linux
- Windows
- SQL
- ITIL Incident Management
- Problem Management
- Change Management
- Monitoring
- Root Cause Analysis
- Automation
- Release Management
- Capital Markets
- Investment Banking Platforms
- Stakeholder Management
- Disaster Recovery
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Finance & Accounting
- Customer Service & Support
Keywords
- Production Support
- L2/L3 Support
- Python
- Linux
- Windows
- SQL
- ITIL
- Incident Management
- Problem Management
- Change Management
- Root Cause Analysis
- Monitoring
- Automation
- Release Management
- Capital Markets
- Investment Banking
- Salesforce
- Dealogic
- Capital IQ
- Geneos
- AppDynamics
- Dynatrace
- Control-M
- Autosys
- Jenkins
- GitHub
- Ansible
- AWS
- Docker
- Kubernetes
