About Allmar
Allmar Inc. is a distributor specializing in commercial door, frame, and hardware products (Division 8) and specialty building products (Division 10), serving contractors, builders, and trades across the Lower Mainland. We're growing our Surrey branch team and looking for a Counter Salesperson who thrives on fast-paced, face-to-face customer service.
Job Summary
The Counter Salesperson is the first point of contact for walk-in and call-in customers at our Surrey branch counter - providing product knowledge, processing orders, and building the relationships that keep contractors coming back.
Responsibilities
- Serve walk-in and phone/counter customers, providing product knowledge on doors, frames, hardware, and related building products
- Process counter sales, will-call orders, and quotes for smaller jobs; enter and track orders accurately in Navision
- Pick, pack, and stage material for customer pickup; handle backorders and returns
- Identify cross-sell and upsell opportunities on hardware, fasteners, and accessories
- Assess customer needs and recommend appropriate products, escalating larger contract or spec-driven opportunities to the Sales or Estimating team
- Resolve day-to-day customer issues and warranty claims, and provide after-sale support
- Monitor counter and showroom stock levels, flagging reorder needs
- Keep the counter area organized and product displays current
Knowledge, Skills, and Abilities
- Hardware product knowledge and experience is an asset
- Comfortable managing multiple customers and priorities in a fast-paced counter environment
- Strong negotiation and upselling skills
- Goal- and results-oriented
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Sound understanding of the hardware, door, and building construction industry
- Solid math skills with strong attention to detail
Education and Experience
- 2+ years of counter sales or customer service experience preferred
- Knowledge of the construction industry is an asset
- Proficient in MS Office (Excel, Word, Outlook) and Navision Sales Order Entry System / AVAware Quoting System
Why Allmar
- Career growth opportunities across our Contract, Counter, and Specialties departments
- Hands-on training on our product lines and systems
Physical Demands and Work Environment
- Primarily a counter/warehouse environment
- Standing, sitting, and bending at varied times throughout the day
- Lifting and carrying product and materials as required
- Exposure to variable temperature and moderate warehouse noise
- Extended periods working with standard office and order-entry equipment
