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Arrow Workforce Solutions
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Arrow Workforce Solutions

Customer Excellence Coordinator

Bolton, ON, Canada

Pay Rate: $22.66/hour · Full-time

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Job details

Pay: Pay Rate: $22.66/hour
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in the CPG industry in a sales or marketing capacity.
Working hours: 40 hours/week
Posting language: English
Posted: Oct 6, 2026

Original job description

Customer Excellence Coordinator

Location: Bolton, ON

Employment Type: Contract – 18 Months

Schedule: Monday to Friday, 40 hours/week, standard business hours

Work Arrangement: Hybrid – 3 days in office and 2 days from home

Pay Rate: $22.66/hour

Start Date: ASAP

Position Overview

We are seeking a proactive and organized Customer Excellence Coordinator to support the sales team with planning, coordination, sales tools, communications, and cross-functional projects.

This role is ideal for someone who can drive projects forward, manage multiple stakeholders, stay organized, and work effectively in a fast-paced environment.

Key Responsibilities

Support key sales planning processes and coordinate sales tools, shared sites, and resources.
Develop tools, communications, and resources to support go-to-market plans.
Support brand priorities and customized solutions for key customers.
Coordinate cross-functional projects from planning through execution.
Facilitate the annual Joint Business Planning process.
Communicate critical updates and sales information to internal teams.
Collaborate with Sales, Marketing, Demand, Supply, Finance, and other functions.
Track project progress, ensure deadlines are met, and maintain organized information.
Lead or contribute to special projects as required.

Qualifications

3+ years of experience in the CPG industry in a sales or marketing capacity.
University degree, preferably in Business or a related discipline.
Experience leading cross-functional projects and processes involving multiple stakeholders.
Experience working directly with major Canadian retailers.
Strong Excel, PowerPoint, and Microsoft Teams skills.
Highly organized, self-motivated, collaborative, and accountable.
Ability to manage complexity and work effectively through ambiguity.
Strong written and verbal communication skills.
Ability to travel as required, including approximately once per year within Canada for 3 nights.

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More about this job

Responsibilities

Support sales planning by coordinating sales tools, resources, communications, and go-to-market materials, including the annual Joint Business Planning process. Coordinate cross-functional projects from planning through execution, communicate updates to internal teams, and track progress and deadlines.

Requirements

Requires 3 or more years of CPG sales or marketing experience, a university degree preferably in Business or a related discipline, and experience leading cross-functional projects and working directly with major Canadian retailers. Candidates should be proficient in Excel, PowerPoint, and Teams, highly organized and collaborative, able to work through ambiguity, and available for occasional travel within Canada.

Skills

Sales Planning
Project Coordination
Cross-Functional Collaboration
Stakeholder Management
Go-to-Market Planning
Joint Business Planning
Sales Communications
Project Tracking
Organization
Written Communication
Verbal Communication
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Retailer Relations
Managing Ambiguity

Visa sponsorship

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Keywords

Consumer Packaged Goods
Sales
Marketing
Sales Planning
Sales Tools
Go-to-Market Planning
Brand Priorities
Customized Customer Solutions
Cross-Functional Projects
Joint Business Planning
Stakeholder Management
Project Coordination
Project Execution
Project Tracking
Deadline Management
Internal Communications
Major Canadian Retailers
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Demand Planning
Supply
Finance
Business Degree
Travel Within Canada

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