At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Manage IT Service Management practices including incident, problem, and change management using ServiceNow. Develop dashboards, KPIs, and operational reports to provide highlights for senior stakeholders.
Requirements
Requires strong knowledge of ITSM practices and proficiency with Power BI, Excel, and Microsoft 365 collaboration tools. Candidates must possess strong analytical skills and the ability to coordinate projects across technical and business teams.
Working hours
40 hours per week
Skills
- IT Service Management
- ServiceNow
- Incident Management
- Problem Management
- Change Management
- Power BI
- Excel
- SharePoint
- Microsoft Teams
- Stakeholder Management
- Project Coordination
- Data Analysis
- KPI Development
- Reporting
- Microsoft 365
- Analytical Thinking
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Consulting
- Data & Analytics
- Management & Leadership
- Software
Keywords
- ITSM
- ServiceNow
- Incident Management
- Problem Management
- Change Management
- Service Management
- Power BI
- Excel
- SharePoint
- Microsoft Teams
- Microsoft 365
- KPIs
- Dashboards
- Data Analytics
- Stakeholder Management
- Project Coordination
- IT Services
- IT Consulting
Original job description
IT Service management - Servicenow, Incident, SharePoint and Teams
Hybrid: 3 days a week in office
Location: Montreal
Job Description
• Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.
• Experience working with ServiceNow or comparable enterprise ITSM platform.
• Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
• Experience developing dashboards, KPIs, reports and management-level operational highlights.
• Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
• Strong project coordination, organizational and stakeholder management capabilities.
• Ability to work effectively across technical risk, control, audit and business teams.
• Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
• Ability to manage competing priorities and drive initiatives across multiple teams.
• Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.
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