At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
Design, develop, and configure Jira Service Management solutions to support business and IT requirements. Maintain custom workflows, automation rules, and service portals to streamline incident and change management.
Requirements
Requires 8-10 years of experience in Service Management with expertise in JSM configuration and automation. Proficiency in managing request types, forms, and SLAs is essential.
Working hours
40 hours per week
Skills
- Jira Service Management
- Service Management
- Custom Workflows
- Automation Rules
- Service Portals
- Service Catalogs
- SLA Configuration
- NetApp
Visa sponsorship
Not detected in the job text
Categories
- Software
- Technology
- Consulting
- Customer Service & Support
Keywords
- Jira Service Management
- JSM
- Service Management
- ITSM
- Workflows
- Automation
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Portals
- Service Catalogs
- SLAs
- NetApp
- IT Services
- IT Consulting
Original job description
Jira Service Management (JSM) Developer
Hybrid: 3 days a week in office
Experience Required: 8-10 Years
Primary Skill
Service Management
Role Summary
We are seeking an experienced Jira Service Management (JSM) Developer with 8-10 years of experience in Service Management. The ideal candidate will be responsible for designing, developing, and configuring Jira Service Management solutions to support business and IT requirements.
Key Responsibilities
Design, develop, and configure Jira Service Management (JSM) solutions based on business and IT requirements.
Develop and maintain custom workflows, screens, fields, request types, forms, and approval processes.
Create advanced automation rules to streamline incident, problem, change, and request management processes.
Customize service portals, service catalogs, queues, and SLAs.
Support ongoing enhancements and configuration of Jira Service Management environments.
Required Skills
Strong experience in designing, developing, and configuring Jira Service Management solutions.
Expertise in custom workflows, screens, fields, request types, forms, and approval processes.
Experience creating advanced automation rules for incident, problem, change, and request management.
Hands-on experience customizing portals, service catalogs, queues, and SLAs.
Preferred Skills
NetApp
