Wellness Ambassador and Sales Associate
Basecamp Resorts Development Mgmt Ltd., Calgary
About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Why Work for Us?
- Commission on your sales, on top of your hourly wage
- End-of-season bonus for team members who hit their season sales target
- Complimentary Everwild spa access, plus a guest pass when you hit your season sales target
- Weekly sales contests with Everwild dining rewards
- Paid lunch breaks
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
Position Overview
We’re looking for Wellness Ambassadors and Sales Associates to be the first point of contact for many people discovering Everwild for the very first time. Working from our Everwild kiosks at CF Chinook Centre and CrossIron Mills, this position is responsible for engaging guests in meaningful conversations about our spa experiences and wellness offerings, and turning those conversations into gift card sales. The role combines guest service and retail sales, requiring confidence, approachability and strong communication skills. This is a sales-focused position with commission on sales. The Wellness Ambassador and Sales Associate ensures every interaction reflects Everwild’s commitment to wellness, calm and connection, while achieving individual and team sales goals. This is a hands-on, customer-facing position that requires reliability, professionalism and enthusiasm for helping others discover the restorative benefits of the Everwild experience.
Wage: $18–$20 per hour, plus commission and seasonal sales incentives
Shifts: Full-time & Part-Time, Temporary (November 23 – December 31, 2026)
Location: CF Chinook Centre (Calgary) & CrossIron Mills (Rocky View County)
Number of positions: Multiple positions available at each location
Key Responsibilities:
- Brand Representation
- Represent Everwild Nordic Spas as a knowledgeable and enthusiastic brand ambassador.
- Stay informed on our spa experiences, gift card options, and holiday promotions to guide guest decisions.
- Communicate the Everwild brand story and values consistently across all guest interactions.
- Guest Experience
- Create an inviting, informative and positive experience for every guest
- Engage guests proactively - answer questions, provide product recommendations, and tailor conversations to their interests.
- Collect guest feedback and share insights with management to improve the overall experience.
- Assist guests with online booking, promotional offers, and aftercare information to ensure a seamless journey from inquiry to visit.
- Sales & Operations
- Drive sales of gift cards, spa experiences, and merchandise to meet or exceed daily, weekly, and seasonal targets.
- Recommend the right gift card value for each guest and share current holiday promotions to grow the average sale.
- Identify corporate and bulk gift card opportunities and pass leads to the Sales team.
- Accurately process card payments at the point of sale (card only, no cash) and follow payment-handling standards.
- Maintain kiosk appearance, ensuring cleanliness, organization, and compliance with visual merchandising guidelines.
- Monitor inventory levels and communicate restocking needs in a timely manner.
- Support daily reporting and sales tracking activities.
- Contribute to a positive team environment by sharing sales techniques and supporting teammates.
- Marketing & Outreach
- Participate in mall events, local partnerships, and promotional campaigns to increase visibility and traffic.
- Capture and share guest success stories, photos, or testimonials for marketing use (with permission).
- Stay updated on seasonal promotions and marketing initiatives to communicate them effectively to guests
Requirements
- Sales experience and the ability to identify guest needs, recommend suitable services or products, and close the sale.
- Motivated by sales targets and comfortable approaching guests in a busy mall setting.
- Experience using a POS system is not mandatory but is an asset.
- Strong interpersonal and communication skills.
- Reliable, self-motivated, and comfortable working both independently and as part of a small team.
- Attention to detail with strong organizational skills.
- Tech-savvy - able to use tablets, booking systems, and digital POS tools effectively.
- Ability to work flexible hours through December 31, including evenings, weekends, and holidays, as required in a mall setting.
- Ability to stand for extended periods and perform light physical tasks (e.g., setting up displays).
- Reliable transportation to your preferred location.
- Criminal background check required
Basecamp Resorts and Everwild are an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.
