SAP Service Lead / BW/Analytics
Experience: 12+ Years
Location: Calgary, AB _ Hybrid
Duration: Long Term
Role Summary
Lead SAP BW/4HANA and Analytics service delivery engagements, driving end-to-end support, enhancements, governance, and transformation initiatives. Act as a trusted advisor to clients, ensuring operational excellence, stakeholder satisfaction, solution optimization, and continuous innovation across the SAP Analytics landscape
Key Responsibilities
- Own service delivery for SAP BW/4HANA, SAP Analytics Cloud (SAC), Embedded Analytics, and reporting solutions.
- Manage AMS, enhancement, and transformation engagements with defined SLAs/KPIs.
- Lead incident, problem, change, release, and service governance processes.
- Drive performance optimization, data modeling, reporting strategy, and analytics adoption.
- Collaborate with business stakeholders to translate reporting and analytics requirements into scalable solutions.
- Provide leadership to onsite/offshore teams, ensuring quality, productivity, and continuous improvement.
- Support solution roadmaps, upgrades, migration initiatives, and innovation opportunities within the analytics landscape.
- Ensure compliance with security, audit, and data governance standards.
Required Skills
- Strong expertise in SAP BW/4HANA, SAP BW, HANA Modeling, and SAP Analytics Cloud (SAC).
- Experience with CDS Views, Embedded Analytics, and S/4HANA reporting solutions.
- Knowledge of SAP data integration, data warehousing, reporting, and dashboarding.
- Familiarity with ITIL-based service management and delivery governance.
- Strong stakeholder management, team leadership, and customer-facing skills.
Preferred Qualifications
- SAP certification in BW/4HANA, SAC, or related analytics technologies.
- Experience leading global AMS/support engagements and analytics transformation programs.
- Exposure to cloud analytics platforms and enterprise reporting ecosystems.
Success Metrics
- SLA compliance and service stability.
- Customer satisfaction and stakeholder feedback.
- Reduction in recurring incidents and performance issues.
- Timely delivery of enhancements and analytics initiatives.
- Continuous improvement and innovation-led business value realization.
