Job Number: J1026-0100
Category: Client Service Delivery
Employment Type: Full Time
City: Toronto
Company Information
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.
Position Overview
Provides professional client service, account oversight and risk management to an assigned group of institutional clients or investment managers. Work closely with the offshore cash and trade processing team located in Pune, India, to provide assistance where needed and to ensure the timely processing of cash and trade related activity.
Responsibilities
- Ensure professional service while researching and resolving Client and Investment Manager inquiries in order to maintain effective working relationships both internally and externally.
- Ensure large overdraft and idle cash balances are appropriately reported daily, by closely monitoring all activities.
- Assist the offshore team with cash and trade processing, during Business Continuity situations, or as deemed necessary by Management (i.e. high volumes) to ensure continued service.
- Validate Client and Investment Manager authorized signatures on all cash and securities instructions, ensure cash and securities instructions are complete and validate daily critical control functions to ensure timely market settlement of all cash and securities transactions to reduce market exposure.
- Maintain CDI database, Client and Investment Manager account procedures, authorized signature lists and other critical documents to ensure compliance and that policies and procedures are adhered to.
Qualifications
- Community College or University degree
- Approximately 1 year of industry related experience
- A good understanding of domestic and global markets
- The ability to meet strict deadlines
- Demonstrated Client Service skills
- Good organizational skills, with attention to detail
CIBC Mellon's Values
Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards
Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward
Be One Family: Challenge, empower and recognize your colleagues
Take Ownership: Speak up, speak out, and make things better
Job Specific Competencies
- The salary band for this position ranges between $44,000 - $67,000.
- A reasonable estimate of the pay range for this role is $50,000 - $55,000 at the time of this posting. Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
- Please note, our recruitment process may include the use of AI-assisted tools.
- This posting is for an existing vacancy.
CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.
