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· Welcome guests to the restaurant and cheerfully greet them.
· Escort guests to assigned dining or bar areas, provide them with a menu and any other information required.
· Coordinate available seating options and ensure sections are not overcrowded.
· Answer incoming phone calls and address guests’ queries.
· Manage reservations over the phone, online platforms, or in-person.
· Provide accurate wait times and monitor waiting lists.
· Set tables, as per the restaurant standard, before guests are seated.
· Keep the dining area clean, including tables, chairs, and floors.
· Polish silverware and clean glasses.
· Ensure all necessary supplies such as linen, utensils, condiments, and cleaning materials are adequately stocked and organized.
· Coordinate orders.
· Ensure quality, portion size and presentation standards are upheld on every plate served.
· Communicate any concerns with servers and the kitchen.
· Assist servers in delivering food and drinks as needed.
· Greet customers upon their departure.
· Adhere to and enforce Compass Group Canada and Park Hospitality policies.
· Assist with other Park Hospitality and APC departments where appropriate.
· Provide support to the goodwill ambassador volunteers on site.
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