We are looking for an Operations Specialist to join a team in Toronto, Ontario on a long-term contract basis. This position is well suited to someone with strong administrative experience who can manage operational tasks with accuracy while maintaining clear communication with internal and external contacts. The successful candidate will support day-to-day processes, coordinate with multiple vendors, and contribute to smooth service delivery in a fast-paced environment. Responsibilities: Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes. Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution. Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact. Manage a high volume of open cases simultaneously against hard deadlines. Cross-train across workflows to cover volume variability. Identify process gaps and give feedback on where tools or workflows need to improve.
Requirements
Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you do not wait for systems to do your job, you figure out how to make them work for you. Strong project management instincts with the ability to drive multiple workstreams to hard deadlines. Persistence and follow-through when working with unresponsive third parties. High accountability and urgency around deadlines with direct customer impact. Strong communication skills: you will manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing. Attention to detail and strong documentation habits across a large portfolio. Comfortable working in a high-ambiguity environment where you are helping build the playbook. A background in operations, case management, project coordination, property management, real estate, insurance, mortgage or escrow, or a similar area is a plus. The company is actively consolidating its internal tooling stack; comfort with new systems and change is essential.
