We are looking for an Operations Specialist to join our team in Toronto, Ontario on a long-term contract basis. This role is ideal for someone with strong administrative and operational experience who can manage multiple workflows accurately, communicate effectively, and work confidently in a fast-paced environment.
Responsibilities
- Manage end-to-end operational workflows, including exceptions and escalations.
- Coordinate with vendors, third-party providers, and external organizations to resolve issues.
- Review and validate AI-generated outputs to ensure accuracy and quality.
- Manage a high volume of cases while meeting strict deadlines.
- Cross-train across workflows to support changing business needs.
- Identify process gaps and recommend improvements to tools and workflows.
- Maintain accurate documentation and follow established processes.
Requirements
- Comfortable using AI and technology to improve efficiency and productivity.
- Strong organizational and project management skills with the ability to manage multiple priorities.
- Persistent and proactive when working with external parties and resolving issues.
- Strong communication skills, both written and verbal.
- High attention to detail and accountability for deadlines.
- Comfortable working in a fast-paced, ambiguous environment.
- Experience in operations, case management, project coordination, property management, real estate, insurance, mortgage, escrow, or a related field is an asset.
- Adaptable and comfortable learning new systems as the company evolves its internal technology stack.
