Job Title: Application Support Engineer - Salesforce
Contract: 12+ months Contract with solid possibility to hire or extension
Location: Toronto - Hybrid
Must Have:
Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms
Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)
Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)
Good organization skills , ability to effectively context switch and thrive in a fast pace environment
Excellent verbal and written communication skills
Strong interpersonal skills and self-starter attitude
Bachelors of Science degree or equivalent
Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
