Service Manager – Heavy Equipment West St. Paul, Manitoba
About The Role
The Service Manager is a hands‑on, organized leader responsible for guiding the Service team, overseeing daily department operations, and building strong customer relationships that support ongoing growth in the region. This role ensures the team’s work aligns with branch and company goals while maintaining a high standard of service delivery.
What You’ll Do
- Oversee daily Service department operations, including scheduling, quality, safety, productivity, and customer satisfaction
- Lead, coach, and support Service Technicians and Service Coordinators
- Foster a safe, inclusive, and engaging work environment
- Monitor facility conditions and recommend maintenance or improvements
- Identify and implement process improvements to boost efficiency and profitability
- Coordinate training to support continuous learning and skill development
- Monitor employee performance, provide feedback, and support development plans
- Track departmental KPIs and report performance trends to management
- Hold regular team meetings to review performance, safety, and operational updates
- Assess staffing needs and recommend adjustments as required
- Participate in recruitment, hiring, and onboarding activities
- Resolve customer issues, conduct customer visits, and maintain strong client relationships
Total Rewards
- Competitive base salary + Annual bonus opportunity
- Annual Performance Review with Increase Opportunity
- Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
- Vacation & Paid Personal days
- Employer Matching Retirement Savings Plan
Position Details
Location: West St. Paul, Manitoba
Status: Permanent
Type: Managerial role
Vacancy Type: New vacancy
Travel: 2%-5% - to local customer premises as required
What You Bring
Education/ Certification:
- Journeypersons Licensed heavy duty, on-off road mechanic preferred
- Valid driver’s license and an acceptable driver’s abstract, based on Company standards.
- Successful completion of a pre-employment background check, where applicable and in accordance with applicable laws.
Experience
- Minimum 3 years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment
- Strong mechanical expertise with knowledge of equipment repair processes
- Solid technical knowledge of hydro-electrical systems
- Experience managing a Service P&L and demonstrated with demonstrated results
Work Environment
- Shop, warehouse, yard, office environments
Who We Are
Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.
We are a proud subsidiary of Federal Signal Corporation.
Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition
Apply Today
If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted.
Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.
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