Contracrt Duration: 12 months
Daily Responsibilities:
The Staff Designer - Product Experience is an individual contributor with proven expertise in interaction design, visual design, and business strategy who advances the design practice. They demonstrate deep domain knowledge, facilitating innovative solutions while navigating complexity and ambiguity. They think strategically and operationally, maintaining hands-on design excellence while shaping product strategy and business decisions. They establish metrics and support the team to deliver repeatable successful outcomes. They communicate with clarity to design and executive audiences, translating design impact into business value.
Key Responsibilities
Artifact Creation & Execution (40%)
- Leads design initiatives of medium-to-high complexity requiring partnership across teams and business units
- Creates rich prototypes, and complex user flows demonstrating range across multiple touchpoints across web, mobile, and editorial experiences
- Provides thought leadership on content creation (iconography, information graphics, imagery, data visualization)
- Manages processes, governance, and sharing of design documentation throughout its lifecycle
- Takes ownership of developing brand-forward digital experiences that maintain consistency with RBC's brand value proposition while pushing creative boundaries
- Ensures all interactive patterns and visual displays follow accessibility and inclusive design principles
- Conducts advanced design testing and validation informed by business objectives
Design Strategy & Business Alignment (30%)
- Connects design decisions to business objectives, market position, and organizational strategy
- Provides design direction and oversight to ensure craft excellence aligned to design systems
- Successfully presents design strategy to executive stakeholders and incorporates their feedback into design iterations
- Advocates for human-centric design process with Business and Product partners
- Identifies knowledge gaps, makes research recommendations, and facilitates application of research insights to design solutions
- Establishes and tracks metrics demonstrating design's contribution to business outcomes (conversion, engagement, customer satisfaction)
- Research UI behaviour and visual-spatial strategies in the competitive landscape
- Performs competitive design audits pertinent to specific design or business goals
Collaboration and Partnerships (15%)
- Breaks down complex topics and presents effectively to broad audiences and senior stakeholders through clear storytelling and compelling rationale
- Advocates for client needs while balancing business objectives, using conceptual thinking and marketing principles to inform design decisions
- Collaborates with Business, Product, and Research peers to create functional partnerships
- Empowers teams to succeed with shared vision and removes obstacles
AI Experimentation & Innovation (10%)
- Contributes new practice examples, innovations, and proofs-of-concept from research and experiments
- Actively experiments with AI tools and methodologies in design practice
- Identifies opportunities to unlock new creative possibilities and modernize workflows
- Research emerging design strategies and technologies in financial services
Design Practice Contribution (5%)
- Develops design patterns and standards that scale across products
- Contributes new approaches and insights to advance the design practice
- Shares insights and shows thought leadership via presentations and communications
- Aids in sourcing and recruiting high-performing talent
Project Name: Vision work
What program/technology/software knowledge is essential for this role? Describe in what capacity the selected candidate will be using it:
- Claude Code
- Claude Design
- Figma
- Jira
- Confluence
- Mural
Nice-to-have Skills
Proven experience doing vision work and using AI throughout the entire design cycle.
Soft skills:
- Strategic Communication & Storytelling: Explaining design rationale to non-designers, translating business goals into user impacts, and defending decisions with clear metrics.
- Stakeholder Management: Juggling competing priorities and expectations across peers, product managers, and executive leadership.
- Influence Without Authority: Guiding product direction and steering cross-functional teams toward the right user-centered outcomes without holding a direct management title.
- Negotiation & Compromise: Balancing creative vision with technical constraints (engineering feasibility) and strict business requirements.
- Comfort with Ambiguity: Defining root problems from vague briefs and steering teams forward when project parameters change rapidly.
