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Added 33 mins ago
GE
CSR - Digital Communications - 6months Contract(Bilingual)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Contract
Added 33 mins ago
GE
CSR - Digital Communications - 6months Contract(Bilingual)- EN
Global Excel Management Inc.
Windsor, ON
- Contract
Added 34 mins ago
GE
CSR - Digital Communications (Bilingual)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 1 hour ago
GE
CSR - Digital Communications (Bilingual)- EN
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 2 hours ago
GE
Représentant(e) du service à la clientèle - communications numériques (Bilingue)- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 2 hours ago
GE
Représentant(e) du service à la clientèle - communications numériques(Bilingue)- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 2 hours ago
GE
Représentant(e) du service à la clientèle - communications numériques(Bilingue)- FR
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 2 hours ago
GE
Représentant(e) du service à la clientèle - communications numériques (Bilingue)- FR
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 3 days ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 3 days ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Montreal, QC
- Full-time
Added 3 days ago
GE
Chef d'équipe - Service d’assistance- FR
Global Excel Management Inc.
Montreal, QC
- Full-time
Added 3 days ago
GE
Chef d'équipe - Service d’assistance- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 7 days ago
GE
Chef d'équipe - Service d’assistance (Position temporaire - 6 mois)- FR
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 16 days ago
GE
Team Leader - Assistance Services (6-month temporary assignment)- EN
Global Excel Management Inc.
Montreal, QC
- Temporary
Added 16 days ago
GE
Team Leader - Assistance Services (6-month temporary assignment)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Temporary
Added 16 days ago
GE
Chef d'équipe - Service d’assistance (Position temporaire - 6 mois)- FR
Global Excel Management Inc.
Montreal, QC
- Full-time
Added 16 days ago
GE
Chef d'équipe - Service d’assistance (Position temporaire - 6 mois)- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 17 days ago
GE
Data Analyst - WFM- EN
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 17 days ago
GE
Data Analyst - WFM- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 17 days ago
GE
Analyste de données - Gestion des effectifs- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 17 days ago
GE
Analyste de données - Gestion des effectifs- FR
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 21 days ago
GE
Director - Corporate Accounting and Controls- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Candidates must possess strong written and verbal communication skills in both languages
Added 21 days ago
GE
Directeur/trice de la comptabilité corporative et des contrôles de l'entreprise- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 22 days ago
GE
Gestionnaire de la stratégie partenaires et de l'excellence des processus- FR
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 22 days ago
GE
Gestionnaire de la stratégie partenaires et de l'excellence des processus- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time

Global Excel Management Inc.

CSR - Digital Communications - 6months Contract(Bilingual)- EN

Windsor, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description

Are you a person with excellent writing skills and a knack for providing excellent customer service ? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.

What does your typical day look like?

Opening medical and non-medical claims in our claims system;
Providing policy benefits;
Responding to general inquiries related to travel insurance policies;
Assisting clients with their claim status questions and t ake ownership of complaints or complex files to ensure the claim is resolved ;
Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards ;
Performing other administrative duties related to the claim process as assigned.

What skills and experience are we looking for?

College Diploma;
Minimum of one years of experience in a customer service-related position;
Knowledge of Windsor's products;
Superior customer service skills;
Excellent English and French written and verbal skills . O ther languages such as Spanish are an asset.
High level of professionalism;
Good problem-solving skills;
Highly organized with ability to multi - task and prioritize;
Proficiency in the Microsoft suite products;
Available to workdays mainly, but operational needs involve evening and weekend schedule rotation;
Strong computer proficiency and precise digital communication .

We offer you

Global Excel offers more than a position;
Three weeks of vacation;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits;
Please reach out to your local HR department if you would like to know more about benefits offered in your site.

Apply on LinkedIn About employer

More about this job

Responsibilities

Open medical and non-medical travel claims, explain policy benefits, and respond to customer inquiries by email and text. Help clients with claim status questions, resolve complaints and complex files, handle sensitive information appropriately, and complete related administrative duties.

Requirements

A college diploma and at least one year of customer service experience are required, along with strong written and verbal English and French skills. Candidates should have excellent customer service, problem-solving, organizational, multitasking, Microsoft Office, and computer skills; knowledge of Windsor's products is also requested, and Spanish or other languages are an asset.

Skills

Written Communication
Verbal Communication
Customer Service
English
French
Problem-Solving
Organization
Multitasking
Prioritization
Microsoft Office
Computer Proficiency
Digital Communication
Claims Processing
Confidential Information Handling
Complaint Resolution

Benefits

Three Weeks Of Vacation
Health Insurance
Dental Insurance
Life Insurance
Travel Insurance
Retirement Savings Plan
Flexible Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Digital Communications
Travel Insurance
Medical Claims
Non-Medical Claims
Claims Processing
Policy Benefits
Claim Status
Customer Inquiries
Complaint Resolution
Sensitive Information
Confidentiality
Privacy Standards
Administrative Duties
English
French
Spanish
Microsoft Office
Problem-Solving
Multitasking
Prioritization

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