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Added 1 hour ago
GE
Représentant(e) du service à la clientèle bilingue - 22.56$/heure- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 2 hours ago
GE
Représentant(e) du service à la clientèle bilingue - 22.56$/heure- FR
Global Excel Management Inc.
Montreal, QC
- Full-time
Added 5 hours ago
GE
Customer Service Representative (bilingual) - $22.56/hour- EN
Global Excel Management Inc.
Montreal, QC
- Full-time
Added 5 hours ago
GE
Customer Service Representative (bilingual) - $22.56/hour- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 1 day ago
GE
Coordonnateur(trice) des cas médicaux (Hybride/Télétravail)- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 1 day ago
GE
Medical Coordinator (Hybrid/Remote)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 8 days ago
GE
Coordonnateur(trice) des cas médicaux (Hybride/Télétravail)- FR
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 8 days ago
GE
Medical Coordinator (Hybrid/Remote)- EN
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 8 days ago
GE
Analyste de la fraude aux réclamations- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 8 days ago
GE
Claims Fraud Analyst (Insurance Claims)- EN
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 8 days ago
GE
Claims Fraud Analyst (Insurance Claims)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 17 days ago
GE
Client Care Specialist- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 22 days ago
GE
Customer Service Representative - Assistance Services $21.98/h- EN
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 1 month ago
GE
Night Case Coordinator - Case Management- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 1 month ago
GE
Case Coordinator - Case Management- EN
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 1 month ago
GE
Coordonnateur(trice) de cas - Gestion de cas (Nuits)- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 1 month ago
GE
Coordonnateur(trice) de cas - Gestion de cas - FR
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 1 month ago
GE
Coordonnateur(trice) de cas - Gestion de cas - FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 1 month ago
GE
Data Developer II (15‑months Contract)- EN
Global Excel Management Inc.
Windsor, ON
- Contract
Added 1 month ago
GE
Data Developer II (15‑months Contract)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Contract
Added 1 month ago
GE
Développeur de données II (Contrat-15 mois)- FR
Global Excel Management Inc.
Windsor, ON
- Full-time
Added 1 month ago
GE
Développeur de données II (Contrat-15 mois)- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 2 months ago
GE
Gestionnaire de programme - Sécurité et conformité- FR
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 2 months ago
GE
Security Program Manager- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Added 2 months ago
GE
Director - Corporate Accounting and Controls- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time

Global Excel Management Inc.

Customer Service Representative (bilingual) - $22.56/hour- EN

Sherbrooke, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Description

Bilingual Customer Service Representative - Assistance Services $22.56/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
Open the initial claim and refer the person to the most suitable healthcare providers;
Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

College diploma or equivalent
Experience in customer service, telecommunications and/or claims assistance
Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
Customer service oriented
Ability to work with people in a fast-paced, team environment
Good communication skills and highly professional
Good computer skills (Microsoft Office, internet etc.)

We offer you

What does Global Excel offer you?

Three weeks of vacation;
An extensive benefit package that includes health (100%) , dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits such as on - call doctors, an on -s ite Bistro , and much more ;
A company wellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness ;
Many opportunities for advancement, development and financial assistance to employees who wish to continue their education .

Apply About employer

More about this job

Responsibilities

Assist patients, family members, and medical facilities with insurance benefits and coverage during travel-related medical and non-medical emergencies. Open claims, refer customers to suitable healthcare providers, pre-approve medical tests, coordinate follow-up actions, and document interactions in the claims system.

Requirements

A college diploma or equivalent is required, along with customer service, telecommunications, or claims assistance experience. Candidates must communicate professionally in spoken and written English and French, provide strong customer service, work effectively in a fast-paced team environment, and have good computer skills.

Skills

Customer Service
Bilingual Communication
English Communication
French Communication
Claims Assistance
Insurance Coverage Knowledge
Medical Assistance Coordination
Professional Communication
Teamwork
Working In A Fast-Paced Environment
Computer Skills
Microsoft Office
Internet Skills
Recordkeeping

Benefits

Three Weeks Of Vacation
Health Insurance
Dental Insurance
Life Insurance
Travel Insurance
Retirement Savings Plan
On-Site Doctors
On-Site Bistro
On-Site Gym
Fitness Classes
Local Business Discounts
Wellness Program
Education Assistance
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
English
French
Insurance
Claims Assistance
Travel Assistance
Medical Emergencies
Non-Medical Emergencies
Policy Benefits
Coverage Information
Healthcare Providers
Medical Test Pre-Approval
Claims System
Telecommunications
Microsoft Office
Internet
Customer Support
Follow-Up Coordination
Recordkeeping
Teamwork
Fast-Paced Environment

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