Allowances: These opportunities are available in various locations across the province, with current openings in:
Channel - Port aux Basques – 1 Permanent, 1 - Temporary
Marystown – 2 Temporary
Springdale – 1 Permanent, 1 Temporary
Gander – 1 Permanent, 2 Temporary
St. John’s (Topsail Road) – 1 Permanent, 4 Temporary
St. John’s (Aberdeen Avenue) 1 Temporary
St. John’s (Duckworth Street) 1 Temporary
Benefits: Onboarding
Public Employment Opportunities
Client Services Officer A
Build Careers. Strengthen Communities. Make a Difference.
The Department of Jobs, Growth and Rural Development is seeking motivated, service-driven professionals to join our team as a Client Services Officer A. We offer comprehensive onboarding and training to set you up for success, ongoing professional development, opportunities to grow your career, and the chance to make a real difference in people’s lives and local economies.
Position Details
About Us
The Department provides a variety of services and supports to assist individuals in reaching their employment goals, as well as supporting employers with their recruitment, retention and skills development needs. The Employment and Labour Market Development Division delivers a range of employment and training programs and services (Employment Services) in nineteen offices across the province.
Programs include wage subsidies, pre-employment supports, short term training, supports to attend post-secondary education, job search, career planning services, employment counselling, and community and labour market partnerships. Service channels include phone, email, in-person or virtual.
About You
You have a degree in business, economics, social sciences or equivalent combination of training and experience. You have experience delivering frontline services to individuals facing financial, employment, and/or social barriers. You have experience with financial management and/or case management, including client intake, assessment, determining eligibility, intervention management, and follow-up.
Operating in a frontline service role, you are an effective communicator while interacting with a variety of clients (individuals, employers, community organizations, and others). With effective critical thinking and organizational skills, you directly help clients navigate employment and training supports. You excel at building and maintaining professional relationships. You conduct quality assurance activities to ensure program integrity and continuous improvement. You thrive in a professional environment that is team-oriented, dynamic and offers variety in each workday. You apply confidentiality and privacy practices in all situations.
Screening Criteria
About the Opportunities
When you join our team, you’ll be part of a supportive, collaborative, and purpose-driven environment where your work directly supports clients across Newfoundland and Labrador. You will work in an Employment Centre and contribute to a dynamic and dedicated team. Your work may include:
Assessment Criteria
· Assessing clients’ needs, while determining initial and continuing eligibility for programming and financial benefits
· Utilizing information technology, including Microsoft 365, to deliver services and manage data
· Administering programs and services in accordance with departmental policies, procedures and legislation
· Performing quality assurance activities to ensure program integrity
· Collaborating with community partners and other stakeholders to deliver programs and services
· Participating in delivery of presentations to various groups
· Interpreting departmental policy and procedures
· Contributing to continuous improvement activities and other related duties as required
Conditions of Employment
Conditions of Offer
- Recent and satisfactory Certificate of Conduct from local police
Conditions of Acceptance
- Willing to accept requirement for access to private transportation for business purposes
- Willing to accept day and overnight travel (occasional)
- Willing to accept overtime (occasional)
Information for Applicants
Please contact us to learn more:
Christa Skinner, Regional Administrator: christaskinner@gov.nl.ca
