Job Title: Customer Service Representative III (Bilingual French-English)
Duration: November 2026 - October 31, 2027 (12-month contract with possible extension)
Location: London, ON
Work Model: Currently Hybrid; onsite attendance required when company-wide onsite policy is implemented
Hours: 40 hours per week, Monday-Friday
Shift: 8-hour shift scheduled between 7:00 AM - 6:00 PM CST
Rate: CAD $35 - $40/hr on T4
Role Overview
We are seeking an experienced Bilingual Customer Service Representative to act as the primary liaison between organization and its customers. This position is responsible for managing customer orders, resolving inquiries, handling complaints, coordinating with internal stakeholders, and ensuring exceptional customer service throughout the order lifecycle.
Key Responsibilities
- Manage customer orders from entry to delivery.
- Respond to inquiries related to orders, pricing, shipping, inventory, and products.
- Resolve customer issues and complaints through effective problem-solving.
- Coordinate with Supply Chain, Logistics, Pricing, and Sales teams.
- Support process improvement initiatives and customer satisfaction efforts.
- Participate in cross-functional projects and team training activities.
Required Qualifications
- Fluency in French and English (spoken and written).
- Bachelor's degree with 2+ years of customer service experience or High School Diploma/GED with 6+ years of related experience.
- Strong customer service, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills
- SAP experience.
- Order management, CRM, and customer support experience.
- Exposure to supply chain, logistics, or account management environments.
- Experience with process improvement or cross-functional initiatives.
Ideal Candidate
A bilingual customer service professional with experience in order management, issue resolution, and stakeholder coordination, who thrives in a fast-paced environment and delivers a high level of customer satisfaction.
