Hughes Collective is pleased to present an exciting opportunity on behalf of our client.
Title: Personal Lines Insurance Broker
Location: Saskatoon, SK
Reporting to: Brokerage Owners
Our Client
Al Hattie Insurance describes itself as a small-town brokerage in the city. Since opening in Saskatoon in 1982, the family business has served clients who now send their children and grandchildren through the same doors. Today, the founder’s three granddaughters lead the brokerage, continuing the personal service that keeps families coming back. Clients come in for a conversation, an explanation of their options, and help they can return to when life changes.
For employees, that means getting to know the people they serve, with owners present in the office and available for questions and guidance. Al Hattie invests in its brokers’ education and encourages them to expand their expertise, giving them more ways to help each client.
The Opportunity
For a Personal Lines Insurance Broker who likes variety, Al Hattie offers plenty of it. Clients come through the door with questions about a first apartment, a new home, a cabin, or an upcoming trip. You will help them understand their options and choose coverage that reflects their circumstances, taking time to explain the details and find answers they can use.
Al Hattie’s full-service approach gives you the opportunity to help with several insurance needs in the same conversation. Brokers share incoming work and clients can request someone familiar, creating opportunities to meet new people and develop relationships with returning clients. Along with providing advice, you will manage client files, follow up with insurers, and assist with motor licence issuing, keeping each request on track after the conversation ends.
Key Responsibilities
As the Personal Lines Insurance Broker, you will work collaboratively and are responsible for:
1. Client Advice & Service
- Assist new and existing clients in person and by telephone, taking time to understand their insurance needs and explain their coverage.
- Provide personal insurance advice and service across home, tenant, condominium, cabin, rental property, auto, recreational, travel, and health products, as training and licensing permit.
- Respond to policy and renewal questions, adjusting explanations to each client’s needs.
- Contact insurers when additional information or clarification is needed to address client questions.
2. Client Files & Administration
- Manage new and existing client files, maintaining accurate documents, correspondence, and conversation notes.
- Set and monitor follow-up reminders for outstanding information and requests involving clients or insurers.
- Process payment transactions and complete related clerical duties.
- Keep records current so colleagues can assist clients with access to the relevant file history.
3. Brokerage Support & Continued Learning
- Assist with motor licence issuing as needed.
- Collaborate with colleagues to serve walk-in and telephone clients within the brokerage’s shared client service model.
- Learn brokerage systems and additional insurance products as experience develops, seeking guidance when needed.
- Complete required continuing education and maintain insurance licensing.
Qualifications
As the Personal Lines Insurance Broker, you will possess the following qualities:
The Essentials (Hard Skills):
- Level 1 or Level 2 insurance licence.
- Ideally, one to two years of insurance-related experience, including familiarity with personal lines products and client service.
- Ability to navigate multiple computer programs while maintaining accurate client records and documentation.
- Strong verbal and written communication skills, including confidence assisting clients in person and by telephone.
- Availability to work weekdays, 10 a.m. to 6 p.m., and every other Saturday, 9 a.m. to 4 p.m., with a paid weekday off in lieu.
The Intangibles (Soft Skills):
- A patient, service-focused approach, with the ability to adjust explanations to each client’s needs and understanding.
- Strong organization and time management, with the ability to balance incoming requests, administrative tasks, and follow-ups in a busy brokerage.
- The ability to work independently and collaborate with colleagues in a shared client service environment.
- A positive, resourceful approach to resolving questions, seeking guidance, and following through on client needs.
- Adaptability and openness to feedback, new processes, and different ways of working.
- An interest in expanding insurance knowledge, pursuing further education, and advancing within the industry.
What Our Client Offers
- Salary & Retirement Support - A salary reflecting your experience and expertise, annual wage reviews, and RRSP matching of up to $2,000 annually.
- 100% Employer-Paid Benefits - Comprehensive health, dental, vision, life insurance, and employee assistance coverage, available after the three-month probationary period.
- Paid Personal Time - Five paid personal days annually, providing flexibility for appointments, illness, and personal needs.
- Investment in Your Career - Employer-paid courses, annual licensing, continuing education, and advanced designations, with required training generally completed during working hours. Exposure to a broad range of insurance products supports your development as a full-service broker.
- Family Business & Team Connection - Join a locally owned brokerage where the owners are actively involved, client relationships extend across generations, and staff breakfasts, team activities, and recognition are part of the employee experience.
About the Collective
At Hughes Collective, we don’t just recruit, we revolutionize how talent meets opportunity. We’re not in the business of filling roles; we’re in the business of transforming careers and powering businesses with bold, game-changing hires.
For candidates, this isn’t just about your next job, it’s about uncovering your passions, amplifying your strengths, and unlocking your potential. We’re here to connect you to a career that excites, inspires, and fuels your future.
This isn’t recruitment as usual, this is Hughes Collective. Bold. Authentic. Unapologetically different. Your next move starts here.
