Indigo Park is looking for a Parking Manger in Ottawa. The supervisor will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and operations). The supervisor ensures the successful development, maintenance, and enhancement of client/customer relationships.
What Would You Be Doing?
Operations
- Supervise the general operations of each location
- Maintain efficient daily operations at the site, ensuring that employees project the desired image of Indigo Park Canada Services
- Monitor lot conditions (surface, HVAC, lighting, etc.)
- Ensure proper vehicle circulation
- Verify on-site supplies are adequate (tickets, cashier reports, etc.)
- Maintain equipment (Pay & Display meters, POF, gates, exit terminals, etc.)
- Provide Employee Manual / Operations Manual
- Perform lot audits (revenue and operational)
- Act immediately upon the instructions of the Area Manager regarding rate changes (order new decals or signage)
- Make suggestions to the Area Manager on how to improve revenue at your location
- Train new staff as per lot manual, with attention to valet procedures if applicable
Human Resources
- Maintain current employee files
- Take certain disciplinary measures with field staff (with involvement by the Area Manager)
- Replace field staff in case of illness or other absence
- Assist field staff during peak periods
- Communicate with the Area Manager when there is a need to make a staffing change or hire additional staff
- Provide uniforms
Administration
- Verify all employee time punches using the ADP portal
- Ensure that all operational policies and procedures are being followed at your location
- Ensure that all money handling procedures are properly documented in Operations Manuals and are followed by cashiers and attendants
- Ensure that all cashiers, attendants, and valets are properly stocked for inventory
- Assist the Area Manager with client relations
- Assist the Area Manager with field staff performance reviews
- Train new staff on-site
What Are We Looking For?
- Minimum of 2 years of customer service experience, including experience in a supervisor role
- Clean G driver’s license
- Strong communication and interpersonal skills, both written and verbal
- Availability to work evenings and weekends as needed
What We Offer
- Great team culture
- Numerous possibilities for career growth
- Inclusive environment
The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.
#IPC1
