JOB DESCRIPTION
We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email. This is a clientâfacing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively. The ideal candidate is a quick learner with strong attention to detail, a collaborative mindset, and admin or customerâservice experience. Banking or creditâunion experience is an asset but not required; callâcentre experience is not necessary. College education or relevant certificates are acceptable. This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00amâ4:30pm (PST).
REQUIRED SKILLS AND EXPERIENCE
- Bilingual fluency in English and French (written and verbal)
- 2+ years of experience in a customerâservice or clientâsupport role
- Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools
- Quick learner with ability to absorb banking products, terminology, and compliance requirements
â Strong attention to detail and ability to multitask in a fastâpaced environment
â Excellent communication and interpersonal skills, with an empathetic, professional tone
â Teamâoriented mindset; comfortable collaborating in a supportive environment
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
*Pay rate for this role is $18.25/hr CAD
