We are looking for a SCM Support Analyst for a 4-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.
This position is 100% onsite in downtown Calgary. 8 hours a day, 40 hours a week. It is NOT a remote role.
Role Description
Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients. The analyst will focus on specific categories of support within the team, provide cross coverage within the team, and endeavor to provide support for all categories within the team.
Responsibilities
- Receive, analyze and resolve incoming Supply Chain Management related application/process inquiries from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to purchase orders, service entry sheets, goods receipts, invoice, payment, and rate validation; SAP modules MM, FICO, PM, PS and various connected applications such as OpenInvoice, Ariba, and TRACK.
- Utilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.
- Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
- Support the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure Company has a best-in-class P2P process.
- Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.
- Coordinate SAP MM issues/enhancements/upgrades in partnership with the SCM Systems Team, IT and external offshore resources.
- Triage SAP Staging Table and P2P workflow processing delays/issues. Assist in coordinating resolution.
- Participate in evolution of the Supply Chain Service Center (SSC) Support Desk Strategy and Sustainment.
- Drive Stakeholder Engagement and Business Unit (BU) relationship development.
- Reject or redirect Service Receipts/invoices transmitted via OpenInvoice.
- Resend Service Entry Sheet and Goods Receipt acknowledgements transmitted via OpenInvoice.
- Provide support, as required, to other functions within the SSC.
Required Skills and Experience
- Have a high school diploma
- 3+ years’ experience in P2P or related business
- Excellent understanding of procure to pay processes
- Experience with SAP MM
- Customer Service focused
- Be detail oriented and accurate
- Strong verbal and written communication skills
- Strong time management skills to support large volumes
- Work independently
- Ability to thrive in a collaborative, fast-paced team environment
Desired Skills and Experience
- Customer Service oriented
- Supply Chain Management process
- Microsoft Office products
- Post-Secondary education
- Supply Chain Management diploma/certificate/degree
- Experience with OpenInvoice, Maximo, ServiceNow, Ariba
Please note that while all applications are appreciated, only candidates selected for interview will be contacted.
InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.
