Role Overview
We are seeking a Senior UX Designer to lead the design of intuitive, user-centered digital experiences across web and mobile platforms. The role involves end-to-end UX ownership - from research and ideation to prototyping and usability testing - ensuring high-quality, accessible, and impactful user experiences aligned with government digital standards.
Key Responsibilities
- Design user-friendly, visually engaging interfaces across digital platforms
- Lead end-to-end UX processes including research, ideation, wireframing, prototyping, and testing
- Conduct user research, interviews, and usability testing, translating insights into actionable designs
- Create sitemaps, user flows, journey maps, wireframes, and prototypes
- Collaborate with stakeholders to define product vision and UX strategy
- Facilitate UX workshops, stakeholder alignment sessions, and design discussions
- Identify usability issues and deliver elegant, scalable design solutions
- Continuously iterate designs based on user feedback and testing results
- Ensure designs are optimized for multiple devices and platforms.
- Work closely with developers, QA, and business teams for seamless delivery
Must-Have Skills & Experience
- Proven experience as a UX/UI/Interaction Designer (web & mobile)
- Strong expertise in user-centered design and usability principles
- Hands-on experience with Figma, Canva, or similar design tools
- Ability to lead UX projects and design workshops with stakeholders
- Experience managing end-to-end user research lifecycle
- Strong experience in wireframing, prototyping, and user journey mapping
- Knowledge of Ontario Design System & Digital Service Standards
- Strong understanding of web technologies and design limitations
Requirements
Core Competencies
UX & Design
- GUI design based on user interaction and performance
- UX strategy, research, and usability testing
- Prototyping and interaction design
- Problem-solving and design thinking
- Multi-device responsive design
Communication
- Ability to create clear documentation, reports, and design artifacts
- Strong stakeholder communication and presentation skills
- Cross-functional collaboration with developers, QA, and business teams
Nice to Have
- Experience with Accessibility (WCAG 2.1 AA)
- Knowledge of AODA compliance
- Experience working with Ontario Public Service (OPS) or public sector
- Experience with legacy systems and complex stakeholder environments
