Job Description:
We are seeking an experienced Business Analyst with strong expertise in SAP IS-U Billing to support transformation and optimization initiatives within utility billing operations. The role will act as a critical bridge between business stakeholders, IT teams, and system integrators to ensure successful delivery of billing-related projects, enhancements, and regulatory compliance initiatives.
________________________________________
Key Responsibilities
- Business Analysis & Requirement Management
- Engage with business stakeholders (Billing, Customer Service, Finance, Regulatory) to gather, analyze, and document requirements.
- Translate business needs into functional specifications (FSDs), BRDs, user stories, and acceptance criteria.
- Conduct workshops, process walkthroughs, and stakeholder interviews.
- Perform gap analysis between current processes and SAP IS-U capabilities.
________________________________________
- SAP IS-U Billing Expertise
- Work extensively on SAP IS-U Billing, Invoicing, and Billing Master Data.
o Rate determination & tariff structures
o Billing schemas & variants
o Meter reading integration
o Billing exceptions and recalculations
- Collaborate with SAP functional/technical teams for configuration and enhancements.
________________________________________
- Process Improvement & Transformation
- Analyze current-state (AS-IS) billing processes and design future-state (TO-BE) models.
- Identify opportunities for:
o Automation (RPA, AI-driven validation)
o Billing accuracy improvement
o Cycle time reduction
- Support digital transformation initiatives (S/4HANA Utilities, CIS modernization, etc.).
________________________________________
- Testing & Quality Assurance
- Develop test strategy, test cases, and test scripts for billing scenarios.
o SIT (System Integration Testing)
o UAT (User Acceptance Testing)
- Validate billing outputs, invoices, and calculations against expected results.
- Support defect triage and resolution.
________________________________________
- Data & Reporting
- Analyze billing data for anomalies, revenue leakage, and exceptions.
- Support revenue assurance and audit requirements.
- Work with reporting tools (SAP BW/4HANA, Power BI, etc.) to track billing KPIs.
________________________________________
- Regulatory & Compliance Support
- Ensure billing solutions comply with utility regulatory requirements (e.g., AUC, FERC, PUC).
- Support rate case implementations and tariff updates.
- Maintain documentation for audit and compliance purposes.
________________________________________
- Stakeholder Management
o Business teams (Billing Ops, Finance)
o IT/SAP Delivery teams
o Third-party vendors/system integrators
- Provide regular updates to project leadership and SteerCo.
________________________________________
Required Skills & Experience
Core Skills
- Strong experience in SAP IS-U Billing & Invoicing
- Knowledge of utility business processes:
o Electricity/Gas Water billing lifecycle
o Meter-to-cash (M2C) processes
- Experience with rate structures and tariff configuration
- Proficiency in requirement gathering and documentation
________________________________________
Technical Skills
o Billing (IS-U-BI)
o Invoicing (IS-U-IV)
o SAP CRM / CS
o SAP S/4HANA Utilities (preferred)
o SQL, Excel, Power BI (preferred)
________________________________________
Soft Skills
- Strong analytical and problem-solving ability
- Excellent stakeholder communication skills
- Ability to work in cross-functional teams
- Strong documentation and presentation skills
________________________________________
Preferred Qualifications
- Experience in utility companies (Electric/Gas) such as ENMAX, PG&E, etc.
- Exposure to S/4HANA Utilities transformation programs
- Knowledge of AIOps / AI-driven billing validation (advantage)
- Certification in SAP IS-U or Business Analysis (CBAP, CCBA)
________________________________________
Key Deliverables
- Business Requirement Documents (BRD/FSD)
- Process maps (AS-IS / TO-BE)
- UAT/Test cases and results
- Billing validation reports
- Stakeholder presentations & status reports
________________________________________
Success Metrics
- Reduction in billing defects and exceptions
- Improvement in billing cycle efficiency
- Accuracy of billing calculations
- Timely delivery of project milestones
________________________________________
Experience Range
- 5–10+ years in Business Analysis
- 3–7 years specifically in SAP IS-U Billing
