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Added 1 day ago
LS
ServiceNow SME
LeverageTek Staffing Solutions
Canada
- Part-time
Added 1 day ago
LS
Business System Analyst
LeverageTek Staffing Solutions
Gatineau, QC
- $80,000 to $90,000 CAD / year
- Temporary
Location: Gatineau, Quebec (4 days per week on-site) · The successful candidate will work on-site 4 days per week at the customer's headquarters in Gatineau, Quebec
Added 4 days ago
LS
Enterprise Architect - ServiceNow
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Part-time
Added 4 days ago
LS
Power BI Developer
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
Candidates must have their own laptop with the ability to VPN into the customer's network
Added 5 days ago
LS
Network Security Administrator (Check Point)
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
The successful candidate will be required to work 4 days per week on-site at the customer headquarters in Ottawa, ON
Added 7 days ago
LS
Project Coordinator
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
Added 12 days ago
LS
Senior Network Designer
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Added 13 days ago
LS
Research Scientist
LeverageTek Staffing Solutions
Ottawa, ON
- Full-time
The successful candidate will be required to work 2 days per week (Tuesdays and Wednesdays) on-site at the customer headquarters in Ottawa · Must live in the greater Ottawa area or be willing to relocate
Added 19 days ago
LS
Data Governance & Stewardship Consultant
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
Added 20 days ago
LS
Senior Accountant (Consolidations)
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
The successful candidate will be required to work a minimum of 4 days per week on-site at the customer headquarters Great Ottawa Area
Added 25 days ago
LS
Data Security and Compliance Engineer
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Added 26 days ago
LS
Senior Security Architect
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
Added 1 month ago
LS
Quality Assurance Engineer
LeverageTek Staffing Solutions
Canada
- Temporary
Added 1 month ago
LS
System Test Specialist
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Added 1 month ago
LS
ServiceNow Developer
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
Added 1 month ago
LS
Accountant
LeverageTek Staffing Solutions
Ottawa, ON
- Full-time
The successful candidate will be required to work 4 days per week on-site at the customer headquarters in Ottawa, Ontario · Ability to work onsite in Ottawa a minimum of 4 days per week
Added 1 month ago
LS
IT/IM Manager
LeverageTek Staffing Solutions
Ottawa, ON
- Full-time
The successful candidate will be required to work 1 day per week on-site at the customer headquarters in Ottawa
Added 1 month ago
LS
Account Executive - Sales
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Added 2 months ago
LS
Senior Systems Analyst - Technology Services
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- $105,000 to $120,000 CAD / year
- Full-time
The successful candidate will be required to work 4 days per week on-site at the customer headquarters
Added 2 months ago
LS
Senior Salesforce Developer
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
The successful candidate will be required to work 2 days per week on-site at the customer headquarters in Ottawa, ON

No more jobs.

Closed listing

LeverageTek Staffing Solutions

Bilingual Senior Operations Support Specialist

Ottawa, ON, Canada

Compensation Based on qualifications and experience: $73,500 to $85,000 · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Compensation Based on qualifications and experience: $73,500 to $85,000
Job type: Full-time
Closing date: Sep 25, 2026
Experience: Minimum three 3-5 years of experience in an Operations Support and/or IT Service Desk Support environment providing Bilingual support in both official languages;
Posting language: English
Posted: Aug 26, 2026

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Original job description

Archived listing. The details below describe a past opening.

LeverageTek is actively seeking a Bilingual Operations Support Specialist (Financial Services) for a permanent fulltime position with its Ottawa-Toronto based customer.

Work Location

Hybrid – successful candidates must be willing to work onsite at the clients Ottawa or Toronto office location 1-week of every quarter – Ie. 1-week every 3-months

Security Requirement

Must be eligible for an Enhanced Reliability Clearance.

Key Tasks

Responsible for providing critical support for the clients mission critical systems.
This position involves 24/7 operational duties, including system monitoring, incident mediation between service partners and external stakeholders / members, and providing direct advisory services to external stakeholders / member clients.
The position also contributes significantly to documentation and process improvement projects across the organization.
Further responsibilities include but are not limited to:

Business & Technical Services and Program Delivery

Actively monitor critical systems and dashboards, escalating as required.
Respond to issues in a professional and efficient manner and initiating the Incident Response processes properly.
Support the Incident Manager (Representative) for all “escalated” incidents.
Recommend critical decisions and support business operations.
Maintain a high level of customer service throughout all activities and representing the client organization to external stakeholders.
Maintain a high degree of knowledge regarding the organizations functions through scheduled and self-led training.
Provide operational support to staff and follow established ITIL processes and best practices.
Participate in projects as a member and support the successful delivery of said project.

Contacts and Communications

In a professional manner respond to External Stakeholder / Member requests through preferred channels within agreed SLA timelines.
Actively communicate with internal staff, service partners and stakeholders to reach an optimal solution to issues.
Cultivate and maintain strong working relationships with internal stakeholders and service partners to optimize system maintenance and support.
Maintain support channels with product and service partners.
Represent the Operational Support team effectively in internal and external meetings.

Key Qualifications

Minimum three 3-5 years of experience in an Operations Support and/or IT Service Desk Support environment providing Bilingual support in both official languages; English and French. (both written and oral Bilingual fluency required)
Must be able to work permanent shifts and participate in the on-call support rotation and periodic overtime. Experience providing support for varied shift schedules (morning / afternoon / evening) is required.
Must be eligible for Enhanced Reliability security clearance. Also must be willing to undergo an extensive background check including criminal, credit, identity, employment, and education checks.

Qualifications

Post-secondary degree or diploma in Business Administration, Computer Science or other related fields.
ITIL, HDI or similar industry certifications.
Previous support experience with mission critical systems in the Financial Services Sector (Banking / Payments etc.)
Experience with relevant technology products, tools, and/or services such as ServiceNow ITSM tool, Google Workspace and Jira/Confluence.
Knowledge of Financial Services (Banking and Payments) business operations and technology infrastructure.
Experience providing operational or technical support Financial Services (Banking and Payments)

Compensation Based on qualifications and experience: $73,500 to $85,000

About LeverageTek Staffing Solutions

Thank you for taking the time to apply! Since our company’s inception in March 2003, LeverageTek Staffing Solutions has worked to become a trusted partner with our consultants and customers. LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. With thousands of successful engagements to our credit with leading public and private sector organizations, we are the experts in identifying, deploying, and supporting IT and business talent on a contract, contract-to-hire, and permanent basis.
Our responsive service and ability to deliver the right fit, on time and within budget, often leads to repeat engagements and a long-standing relationship.
Accessibility accommodations are available upon request

LeverageTek's specialized recruiting professionals use their expertise and our proprietary AI to accelerate connections between top talent and leading companies, while ensuring all screening and hiring decisions remain with our expert human team.

About employer

More about this job

Responsibilities

Provide 24/7 operational support for mission-critical financial systems, including system monitoring and incident mediation. Contribute to documentation and process improvement projects while providing advisory services to external stakeholders.

Requirements

Requires 3-5 years of bilingual (English/French) experience in operations or IT service desk support within the financial services sector. Must possess a post-secondary degree and be eligible for Enhanced Reliability security clearance.

Skills

Bilingual English and French
IT Service Desk Support
Incident Management
ITIL
ServiceNow
Google Workspace
Jira
Confluence
Financial Services Operations
System Monitoring
Technical Support
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Bilingual
Financial Services
Banking
Payments
ITIL
HDI
ServiceNow
Google Workspace
Jira
Confluence
Incident Response
Enhanced Reliability Clearance
ITSM
Operations Support
Service Desk

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