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Added 23 hours ago
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Maarut Inc

Salesforce Data Cloud/Platform

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 20, 2026
Experience: 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
Posting language: English
Posted: Oct 21, 2026

Original job description

Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
Willingness to provide hands-on production support, including rotational on-call support when required.
Data cloud development exp and Apex exp is required
This is a support role, so basic development exp is required

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More about this job

Responsibilities

Provide L3 production support for Salesforce Data Cloud and Loyalty Management, handling incidents, troubleshooting, root cause analysis, and resolution within defined SLAs. Coordinate with stakeholders to manage critical issues and support data flows, APIs, integrations, and upstream or downstream applications, including rotational on-call coverage when required.

Requirements

Requires 4+ years of relevant application or production support experience, strong hands-on Salesforce Data Cloud and/or Loyalty Management knowledge, and experience with L3 support and incident resolution. Data Cloud development and Apex experience are required, along with familiarity with integrations, SQL, ServiceNow, monitoring tools, and ITIL processes.

Skills

Salesforce Data Cloud
Salesforce Loyalty Management
Salesforce Platform Architecture
Production Support
Incident Management
Troubleshooting
Root Cause Analysis
Data Ingestion
Data Integration
API Troubleshooting
SQL
Apex
ServiceNow
Splunk
Dynatrace
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Data Cloud
Salesforce Loyalty Management
Salesforce Platform
Data Cloud Development
Apex
L3 Production Support
Application Support
Incident Management
Root Cause Analysis
Problem Resolution
Service-Level Agreements
Data Model Objects
Data Lake Objects
Data Spaces
Data Ingestion
Integration Flows
Loyalty Programs
Points Processing
Earning Rules
Redemption Rules
APIs
Data Integrations
SQL
ServiceNow
Splunk
Dynatrace
ITIL
Change Management
Banking
On-Call Support

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