Archived listing. The details below describe a past opening.
The client is seeking an IT analyst focused on Level 2 application support: investigating issues escalated by Level 1 support, with the ability to diagnose problems using existing technical tools (APIs, SQL, Azure) without systematically escalating. The difference from a traditional support role is significant: the candidate must be able to read and interpret SQL queries, test API endpoints using Postman, and navigate an Azure cloud environment to isolate the root cause of an incident.
Beyond support, the candidate will participate in maintenance and continuous improvement projects, which requires the ability to document findings, formulate clear conclusions, and communicate effectively with technical and functional teams. A basic understanding of business analysis is expected to structure observations and communicate them to stakeholders.
The client emphasizes the importance of actively engaging with existing systems, going beyond simply following procedures. The candidate must demonstrate an interest in understanding how the client's systems work, rather than simply following predefined steps. The client also desires the ability to quickly integrate into several small projects simultaneously, rather than a single-task profile.
The candidate does not need to be an architect or developer: they are an analyst who uses technical tools for diagnostic purposes, not development. Knowledge of the insurance sector is an advantage for team integration, but not essential.
Requirements
Requirements
Qualification Table
REQUIREMENTS
- Experience
in Level 2 IT support focused on application development (investigation,
diagnosis, resolution) | Required experience | All requirements
- Proficiency
in SQL for diagnostic queries (reading and interpreting data, identifying
causes) | Required | All requirements
- Experience
with REST APIs and using Postman to test and validate calls | Required | All
requirements
DESIRED
- Experience
with Azure (navigating cloud services, viewing logs, diagnostics) | Required |
All requirements
- Basic
business analysis skills (writing reports, communicating with stakeholders) |
Required | All requirements
- Experience
with a structured ticketing tool (ServiceNow, Jira, or equivalent) | One option
is sufficient | Adequate alternative coverage
- Demonstrated
ability to work on multiple mandates or small projects simultaneously |
Required | All requirements
ASSET
- Knowledge
of the insurance sector | Required | All required conditions
WHAT WE
DON'T WANT
- Purely
Level 1 support profile (basic helpdesk, password resets, simple tickets)
without application investigation experience.
- Developer
or architect: overqualified for the interview/promotion context, risk of rapid
departure.
- Profile
that uses SQL or Postman only in a development context, without diagnostic
support experience.
- Pre
business analyst without application technical skills.
- Candidate
with no experience in a ticketing or structured incident management
environment.
- Highly
procedure-oriented profile with no demonstrated curiosity to understand the
underlying systems.
- Single-task
profile, uncomfortable juggling several small projects or assignments
simultaneously.
