Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.
We support this commitment by providing:
- Competitive Pension Plan
- Employee learning & development programs and reimbursement
- Recognition of prior Public Service for Vacation Entitlement
- Employee Assistance and Wellness Benefit Programs
- Parental Leave top-up, lactations accommodation and childcare partnerships
- Menopause Policy
- Employee Resource Groups
Our Operational Readiness & Performance Office is seeking an Operational Readiness Specialist. The Operational Readiness Specialist leads and supports critical initiatives that prepare GO & UP operations for the successful implementation of service, program, process, technology and organizational changes. The role provides specialist expertise in readiness planning, assessment, performance measurement and stakeholder engagement, ensuring operational readiness is delivered consistently through a structured, measurable and evidence-based approach.
What will I be doing?
- Lead a structured operational readiness approach for impacted teams, assessing business impacts, stakeholder readiness, and gaps between current and future states resulting from changes to processes, technology, roles, services, and organizational structures.
- Develop and integrate readiness strategies, assessments, processes, and plans into business and project plans, ensuring readiness activities align with Operational Readiness & Performance priorities and broader business objectives.
- Establish and monitor readiness performance measures and key performance indicators (KPIs) to track progress, identify risks and emerging issues, assess critical milestones, and recommend intervention or improvement plans where required.
- Conduct research, analysis, and requirements development to identify business and end-user needs, evaluate complex readiness challenges, and provide evidence-based recommendations and solutions that support successful implementation.
- Identify and manage readiness risks, dependencies, barriers, and resistance to change, developing mitigation strategies and escalating issues where required to support timely decision-making and successful adoption.
- Build strong relationships and collaborate with internal stakeholders and business partners to understand operational needs, assess readiness for service and program changes, facilitate decisions, and ensure initiatives meet stakeholder requirements.
- Provide readiness expertise, advice, coaching, and guidance to leaders and teams, building organizational capability and promoting consistent readiness, quality, change adoption, and continuous improvement practices.
- Develop and deliver readiness communications, presentations, training, and information sessions to build awareness and support the consistent implementation and adoption of new or changed procedures, systems, tools, and ways of working.
- Research industry trends, innovations, and best practices and apply lessons learned, performance insights, and continuous improvement principles to strengthen the organization's operational readiness capability.
- Provide specialist leadership in complex or ambiguous situations, evaluating operational and financial impacts, resolving issues and conflicts, and guiding readiness activities and solutions without direct supervisory responsibility.
What Skills and Qualifications Do I Need?
- Completion of an undergraduate degree in Business, Public Administration, Engineering, Planning, or a related discipline, or a combination of education, training, and experience deemed equivalent.
- Demonstrated experience in operational readiness, organizational readiness, or business transformation, including the development and delivery of readiness programs, projects, or large-scale organizational change initiatives.
- Strong knowledge of operational readiness practices, principles, and methodologies, including assessing business impacts, preparing organizations for new or changed services, and supporting successful implementation and adoption.
- Demonstrated project management, planning, and process-development experience, with the ability to manage multiple priorities, dependencies, deadlines, and deliverables in a complex and changing environment.
- Strong analytical and problem-solving skills, with experience analyzing business processes, requirements, performance data, risks, and operational impacts to develop evidence-based recommendations and solutions.
- Demonstrated stakeholder engagement, relationship-building, facilitation, and influencing skills, including the ability to coach and advise leaders, work effectively across cross-functional teams, and support organizational and behavioural change.
- Excellent oral, written, and presentation communication skills, with demonstrated ability to develop and deliver reports, briefings, presentations, work plans, training, and stakeholder communications for a variety of audiences.
- Demonstrated initiative, judgment, and organizational skills, with the ability to work independently, navigate ambiguity, address competing priorities, and proactively identify and resolve issues with minimal oversight.
- Proficiency with Microsoft 365 and relevant project and planning applications, including Teams, Outlook, Word, Excel, PowerPoint, Visio and Microsoft Project or equivalent tools.
- Professional certifications are considered assets, including Project Management Professional (PMP), Prosci or other recognized change management certification, Lean Six Sigma, or other quality-related certifications.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [email protected].
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
