Original job description
<h2>About Mind Games</h2><p><strong>Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!</strong></p><p>Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.</p><p>We’re looking for a driven <strong>Store Manager</strong> to lead store performance, inspire a high-performing team, and deliver an outstanding customer experience. You’ll own sales results, champion operational excellence, and foster an engaging, customer-first culture.</p><p>If you’re a dynamic retail leader who thrives in a fast-paced environment and is passionate about results, team development, and creating memorable in-store experiences, we’d love to hear from you.</p><p><strong>Duties and Responsibilities include, but are not limited to:</strong></p><ul><li><p>Oversee daily store operations to ensure efficiency, profitability, and an exceptional customer experience.</p></li><li><p>Lead, coach, and develop a high-performing team through ongoing training, performance management, and succession planning.</p></li><li><p>Drive sales by executing business strategies, promotional initiatives, and effective merchandising plans.</p></li><li><p>Manage financial performance, including budgeting, expense control, and analysis of variances to achieve targets.</p></li><li><p>Build strong customer relationships to understand needs and enhance service delivery.</p></li><li><p>Analyze sales and financial reports to identify opportunities and implement strategies to improve performance.</p></li><li><p>Ensure compliance with company policies, as well as health and safety regulations.</p></li><li><p>Execute and monitor loss prevention and shrink control programs.</p></li></ul><p><strong>You are best suited for the role if you have the following qualifications and skills:</strong></p><ul><li><p>Bachelor’s degree in Business Administration or a related field preferred.</p></li><li><p><strong>3+ years of management experience in a specialty retail or customer-focused environment.</strong></p></li><li><p>Strong leadership, coaching, and team development skills with a proven ability to recruit, hire, and train high-performing teams.</p></li><li><p>Customer-focused with excellent interpersonal, communication, and relationship-building abilities.</p></li><li><p>Expertise in sales growth, merchandising strategies, expense control, shrink reduction, and brand differentiation.</p></li><li><p>Highly organized with the ability to multitask and drive operational excellence.</p></li><li><p>Passion for board games, pop culture, and creating memorable customer experiences.</p></li><li><p>Energetic, outgoing, and motivated personality that thrives in a fast-paced retail environment.</p></li></ul><p><strong>Pay Rate:</strong> $21–$23 per hour</p><p><strong>This is an existing position.</strong></p><p><strong>Benefits:</strong></p><ul><li><p>Competitive pay</p></li><li><p>Flexible scheduling</p></li><li><p>Casual dress environment</p></li><li><p>Employee discount on games, puzzles, and toys</p></li><li><p>Extended health benefits</p></li><li><p>Life insurance</p></li><li><p>Work in a fun, creative environment surrounded by products and people you love</p></li></ul><p><strong>Store Location:</strong><br>Oshawa Centre – Unit 1060<br>419 King St W<br>Oshawa, ON</p><p><strong>Mind Games is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without discrimination based on any characteristic protected under applicable human rights legislation.</strong></p><p><strong>Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.</strong></p>
More about this job
Responsibilities
Oversee store operations, financial performance, sales strategies, merchandising, and loss prevention while ensuring compliance and an exceptional customer experience. Lead, recruit, coach, and develop the store team, and use sales and financial reports to identify opportunities and improve results.
Requirements
The role prefers a bachelor’s degree in Business Administration or a related field and requires at least three years of management experience in specialty retail or a customer-focused environment. Candidates should demonstrate strong leadership, customer service, sales, merchandising, financial control, organization, and team-development abilities, along with enthusiasm for games and pop culture.
Skills
- Leadership
- Coaching
- Team Development
- Recruiting
- Training
- Customer Service
- Communication
- Relationship Building
- Sales Growth
- Merchandising
- Budgeting
- Expense Control
- Financial Analysis
- Loss Prevention
- Shrink Reduction
- Operational Excellence
Benefits
- Flexible Scheduling
- Casual Dress Environment
- Employee Discount
- Extended Health Benefits
- Life Insurance
- Creative Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
- Finance & Accounting
Keywords
- Retail Management
- Store Operations
- Sales Performance
- Customer Experience
- Team Leadership
- Recruiting
- Hiring
- Training
- Performance Management
- Succession Planning
- Business Strategies
- Promotional Initiatives
- Merchandising
- Budgeting
- Expense Control
- Variance Analysis
- Sales Reports
- Financial Reports
- Customer Relationships
- Company Policy Compliance
- Health And Safety
- Loss Prevention
- Shrink Control
- Specialty Retail
- Board Games
- Pop Culture
