Original job description
<h1>Retail Seasonal Sales Associate – Key Holder</h1><p><strong>Location:</strong> New Sudbury Centre, 1349 Lasalle Boulevard, Greater Sudbury, ON P3A 1Z2<br><strong>Pay Rate:</strong> $18.20 per hour<br><strong>Position:</strong> Retail Sales Associate – Key Holder<br><strong>Job Status:</strong> New Position</p><h2>About Mind Games</h2><p>Mind Games is North America's premier specialty retailer, <strong>"Where Creative Minds Come to Play!"</strong></p><p>Our stores are filled with an exciting selection of games, puzzles, toys, and collectibles for every age and occasion. At Mind Games, we do more than sell products — we create memorable shopping experiences, inspire creativity, and encourage customers to explore their favourite hobbies and interests.</p><p>We are currently seeking a motivated, dependable, and enthusiastic <strong>Retail Sales Associate – Key Holder</strong> to join our team at New Sudbury Centre.</p><p>In this role, you will deliver exceptional customer service, support daily store operations, and take responsibility for opening and closing procedures as required. The ideal candidate is customer-focused, organized, and confident in taking initiative while contributing to a positive and engaging store environment.</p><h2>Key Responsibilities</h2><ul><li><p>Provide exceptional customer service by greeting customers, answering questions, and recommending products based on their interests and needs.</p></li><li><p>Operate the point-of-sale (POS) system, process transactions accurately, and handle cash and other payment methods responsibly.</p></li><li><p>Perform store opening and closing procedures, including cash reconciliation, securing the premises, and following company security protocols.</p></li><li><p>Support daily store operations, ensuring a clean, organized, and welcoming shopping environment.</p></li><li><p>Maintain product displays, replenish merchandise, and assist with inventory management.</p></li><li><p>Develop strong product knowledge to confidently recommend games, puzzles, toys, and collectibles.</p></li><li><p>Work toward achieving daily, weekly, and monthly sales targets while supporting overall store performance.</p></li><li><p>Lead by example by demonstrating professionalism, accountability, teamwork, and outstanding customer service.</p></li><li><p>Assist with resolving customer concerns professionally and efficiently.</p></li><li><p>Take ownership of assigned responsibilities and ensure company policies and operational procedures are followed.</p></li><li><p>Collaborate with store management and team members to maintain smooth and efficient store operations.</p></li></ul><h2>Qualifications and Skills</h2><ul><li><p>High school diploma or equivalent required.</p></li><li><p>Minimum of 2 years of experience in retail, sales, or customer service preferred.</p></li><li><p>Previous Key Holder, supervisory, or store opening and closing experience is considered an asset.</p></li><li><p>Strong communication, interpersonal, and customer service skills.</p></li><li><p>Ability to work independently, take initiative, and exercise sound judgment.</p></li><li><p>Excellent organizational and multitasking skills in a fast-paced retail environment.</p></li><li><p>Dependable, punctual, and responsible, with strong attention to detail.</p></li><li><p>Comfortable handling cash transactions and following operational and security procedures.</p></li><li><p>Passion for games, puzzles, collectibles, pop culture, or rel</p></li></ul>
